Senior Customer Engagement Designer
2 days ago
**He Waka Eke Noa | Creating Great Together**
This is an opportunity for you to join our Data, Analytics & Strategy Domain as a **Senior Customer Engagement Designer. **The Customer Engagement unit leads data-driven customer engagement orchestrated across channels. It comprises several specialist teams who work alongside other units of BNZ to design and advance the customer experience.**
**Mō te Tūranga | About the Role**
We sat down with our General Manager Customer Engagement, who let us know the following about the role:
**What is the team culture and environment like?**
The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.
Implementing an advanced customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.
**What are 5 day to day tasks the person in this role will complete?**
- Support the definition and assessment of our most important Next Best Action and Campaign requirements.
- Implement Next Best Actions and Campaigns via the Customer Decision Engine.
- Test Next Best Actions and Campaigns prior to launch and conduct business simulation.
- Develop the operational processes for the unit and support quality assurance and coaching of colleagues.
- Monitor Next Best Action and Campaign technical performance. Raise and address any issues.
**What is your management style?**
I like to promote an open, supportive, and collaborative culture. I place a lot of trust in the team but I am always there to support when needed.
**What is the most exciting thing about this opportunity?**
You will be part of building a world leading capability for customer engagement
**What do we want you to know before you apply?**
We are looking for colleagues who are excited by big challenges and delivering brilliant outcomes for customers.
An excellent knowledge of the Customer Decision Engine and how to implement Next Best Actions and Campaigns. A strong portfolio of communications implemented and delivering brilliant outcomes for customers. Effective and efficient working processes.
**What attributes will this person display in order to be successful in this role?**
Essential:
- 5+ years' experience in a data-driven marketing comms role or similar
- Proven campaign management, business analyst or data analysis experience, specifically in campaign or data delivery
- Experience with a marketing automation or campaign management system
- Reporting on campaign effectiveness
- Strong stakeholder management
- Strong interpersonal and communication skills
- Ability to manage multiple activities, priorities, and conflicting deadlines
- Experience in agile ways of working
- Experience in working with external marketing agencies and third-party vendors
- Strong analytical and problem-solving skills
- High attention to detail
- Self-motivated
- Desirable:
- Experience in the financial services industry, preferably Banking
- Experience with the Pega platform
- Experience with Marketo
**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**
Applications close Thursday October 13th at 11:55pm
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