Service Delivery Coordinator

3 months ago

Auckland City, New Zealand Downer Group Full time

**Te whiwhinga mahi | The Opportunity**

Downer has entered in a long-term Asset Management & Facilities Management contract with the Ministry of Foreign Affairs & Trade (MFAT). The contract involves the proactive management and delivery of facilities maintenance services, operations services, asset management and minor projects for all their property portfolio in the Pacific across ten jurisdictions.

In this role, you will provide support in delivery and management of facilities maintenance services across the MFAT property portfolio in the Pacific. Based in Auckland, this role will suit a dynamic person who has a real interest in supporting the business and making things happen

Some of the key duties include but are not limited to:

- Build strong and trusting relationship with client representatives in the Pacific and the Service Delivery Partners
- Plan, Co-ordinate and ensure delivery of all Planned Maintenance and Reactive Works in alignment with contractual KPIs for the MFAT portfolio
- Provide administrative support to the Contract Manager and the Operations delivery team and ensure the day-to-day operations are well supported
- Liaise with Sub-Contractors to ensure works are undertaken in alignment with KPI’s and at times that work for Downer and the Site
- Actively seeking improvement opportunities to increase margin, client satisfaction and Downer’s overall company standing

Flexibility is essential for this role as there will be a requirement to work weekends on occasions to fulfil the responsibilities of the role as the contract evolves.

**Nga Pūkenga Motuhake | Important Skills**
- Administrative experience in a busy environment is essential (Utilities/Trade Service is desirable)
- Experience in claims, invoice management and KPI driven environment.
- A mature approach to work, coupled with an ability to demonstrate initiative.
- Exceptional organisational and time management skills.
- An ability to prioritise tasks in line with team output requirements, coupled with the ability to multi-task.
- Excellent communication and relationship management skills
- Team player with a dedication to providing quality customer service.

**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We also offer:

- Free access to Marram health care benefits and discounted holiday homes
- Discounts for Health Insurance, retail stores, gym memberships and more
- Great promotion and career development opportunities.

Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture. Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical.

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