Wmc - Service Representative

4 weeks ago


Auckland City, New Zealand Downer Group Full time

Downer is a significant player in the telecommunications industry within New Zealand. Our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

**Te**kōwhiringa | The Role**

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our Auckland team, the role includes rostered shift work. You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you

**Nga pūkenga matua | About you**
- Strong phone-based verbal communication skills
- Previous experience in either a contact centre, dispatch or jeopardy management role
- Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
- A team player attitude with the ability to remain calm and effective under pressure
- Previous experience in a technical industry is advantageous

**Ko wai mātou | Our Organisation**
- Competitive remuneration
- An opportunity to work for a major company
- Opportunity to work in an agile dynamic environment
- Exceptional work culture and supportive team environment
- Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength. _



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