Housing Support Manager

3 months ago

Auckland City, New Zealand New Zealand Government Full time

Support our customers to achieve housing and social stability
- Full time, fixed term/secondment opportunity in Takanini (until Feb 2025)
- $82,594 salary + 5 weeks' annual leave (pro rata)

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role
As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities. You will also be required to work with our tenants on rent arrears and debt collection/recovery.
Ngā pūmanawatanga ōu - What you will bring
- We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
- You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
- You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues
- You'll be comfortable and skilled to work on rent arrears and debt recovery.
- Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the local area, you will have a current, clean and full NZ driver's license (pool vehicle provided).
Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold

Tūhono mai - Join us
Applications close by 11.55pm Wednesday 28th August 2024.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

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