Senior Housing Support Manager

3 days ago

Wellington City, New Zealand New Zealand Government Full time

Are you a results driven person who wants to stamp their mark in a challenging environment?
- We want your proven experience working with complex customers and knowledge of supporting them alongside other government agencies
- **Full-time permanent role with an annual salary of $95,227 + 5 weeks annual leave**

**Te Whiwhinga mahi - Our opportunity**

As Senior Housing Support Manager based in our Hutt Valley office, you will work directly with a portfolio of our customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a wealth of knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.

You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

**Ngā pūmanawatanga ōu - What you will bring**
- Specialised skills and experience working with customers who may have challenging housing and related wellbeing needs
- Extensive experience building and enriching customer relationships, with strong empathetic skills to connect with customers with a range of needs. Highly developed customer engagement skills to engage with hard to engage customers.
- Extensive experience in deescalating highly emotional situations and conversations.
- Ability to problem solve and understand the reasons behind customer issues to identify root cause.
- Demonstrated experience in managing complex caseloads.
- Strong organisational, planning and time management skills to prioritise portfolio needs.
- Ability to mentor and coach peers to fulfil their potential.
- You'll be comfortable and skilled to work on rent arrears and debt recovery

As these roles require travelling around the local region, a current New Zealand driver's licence is required (car provided).

**Mō mātou - Our Organisation**

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.

**Ō Tātou Uara - Our Values**

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

- **Manaakitanga** - People at the Heart
- **Mahi Tahi** - Better Together
- **Whanake** - Be Bold

**Tūhono mai - Join us**

**Applications close at 11.59pm on Sunday 8 December 2024**

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

  • Senior Housing Support Manager

    5 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Are you up for a challenging but rewarding role in social housing? - Discover a truly rewarding career working with complex housing and wellbeing needs - Full time, permanent position with an annual salary of $92,211 + 5 weeks' annual leave and a suite of additional benefits Mō mātou - Our Organisation At Kāinga Ora, ours is the important responsibility...

  • Senior Front of House

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Senior Front of House, Government House (Wellington) We have two vacancies; a Permanent opportunity, and a 12 Month Fixed Term opportunity - Are you passionate about being part of events that deliver to the highest standards and always go above and beyond for an amazing guest experience? - Do you want to be in the front seat for some of the country's most...

  • Kaitohu Matua Senior Advisor, Housing

    2 months ago

    Wellington City, New Zealand Te Puni Kōkiri Full time

    **Kaitohu Matua** | Senior Advisor, Policy (Housing) **Te Puni Kaupapa **| Policy Puni **Te Puni Kōkiri** | The Ministry of Māori Development **Te Tari Matua, Pōneke** | National Office, Wellington Based in Pōneke Wellington, our Policy Puni leads across the public sector to understand and prioritise issues, needs and opportunities impacting on Māori...

  • Kaitohu Matua Senior Advisor, Housing

    2 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Kaitohu Matua | Senior Advisor, Policy (Housing) Te Puni Kaupapa | Policy Puni Te Puni Kōkiri | The Ministry of Māori Development Te Tari Matua, Pōneke | National Office, Wellington Based in Pōneke Wellington, our Policy Puni leads across the public sector to understand and prioritise issues, needs and opportunities impacting on Māori development and...

  • Senior Front of House

    1 month ago

    Wellington City, New Zealand New Zealand Government Full time

    **Senior Hospitality professional, Government House (Wellington)** **1 x 12 Month Fixed Term opportunity** - _Do you have a strong hospitality background?_ - _Do you want to be in the front seat for some of the country's most prestigious events?_ - _Are you passionate about being part of events that deliver to the highest standards and always go above and...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand Department Of The Prime Minister And Cabinet Nz Full time

    Senior Front of House (Government House, Wellington)Senior Hospitality Professional, Government House (Wellington)12 Month Fixed Term OpportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being part of events that deliver to the highest standards...

  • Senior Front Of House

    1 month ago

    Wellington, New Zealand Department Of The Prime Minister And Cabinet Nz Full time

    Senior Front of House (Government House, Wellington)Senior Hospitality Professional, Government House (Wellington)12 Month Fixed Term OpportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being part of events that deliver to the highest standards...

  • Senior Front Of House

    1 month ago

    Wellington, New Zealand New Zealalnd Government Full time

    The Department of the Prime Minister and CabinetSenior Front of House (Government House, Wellington)Senior Hospitality professional, Government House (Wellington) 1 x 12 Month Fixed Term opportunity Do you have a strong hospitality background? Do you want to be in the front seat for some of the country's most prestigious events? Are you passionate about...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand New Zealalnd Government Full time

    The Department of the Prime Minister and CabinetSenior Front of House (Government House, Wellington)Senior Hospitality professional, Government House (Wellington) 1 x 12 Month Fixed Term opportunity Do you have a strong hospitality background? Do you want to be in the front seat for some of the country's most prestigious events? Are you passionate about...

  • Housing Support Manager

    5 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Ready to step into a challenging but rewarding role in social housing? - Discover a truly rewarding career on the frontline with our customers and their whānau - Annual salary of $80,094 + 5 weeks' annual leave and a suite of additional benefits Mō mātou - Our Organisation At Kāinga Ora, ours is the important responsibility of transforming New Zealand's...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand New Zealalnd Government Full time

    The Department of the Prime Minister and CabinetSenior Front of House (Government House, Wellington) Senior Hospitality professional, Government House (Wellington)1 x 12 Month Fixed Term opportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being...

  • Senior Policy Analyst and Policy Analysts

    6 months ago

    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Senior Front Of House

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    Senior Front of House (Government House, Wellington)Wellington, Wellington, NZNew Zealand GovernmentSenior Hospitality professional, Government House (Wellington) 1 x 12 Month Fixed Term opportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Senior Front of House (Government House, Wellington) Wellington, Wellington, NZ New Zealand Government Senior Hospitality professional, Government House (Wellington) 1 x 12 Month Fixed Term opportunity Do you have a strong hospitality background? Do you want to be in the front seat for some of the country's most prestigious events? Are you passionate about...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Senior Front of House (Government House, Wellington) Wellington, Wellington, NZ New Zealand Government Senior Hospitality professional, Government House (Wellington) 1 x 12 Month Fixed Term opportunity Do you have a strong hospitality background? Do you want to be in the front seat for some of the country's most prestigious events? Are you passionate about...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Senior Front of House (Government House, Wellington) Wellington, Wellington, NZNew Zealand GovernmentSenior Hospitality professional, Government House (Wellington) 1 x 12 Month Fixed Term opportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being...

  • Housing Support Manager

    2 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Support our customers to achieve housing and social stability - Full time Permanent opportunity based in Mt Roskill - $82,594 salary + 5 weeks' annual leave + Suite of benefits Mō mātou - Our Organisation At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating...

  • Senior Front Of House

    4 weeks ago

    Wellington, New Zealand New Zealalnd Government Full time

    The Department of the Prime Minister and CabinetSenior Front of House (Government House, Wellington)Senior Hospitality professional, Government House (Wellington)1 x 12 Month Fixed Term opportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being...

  • Senior Front Of House

    1 month ago

    Wellington, New Zealand New Zealalnd Government Full time

    The Department of the Prime Minister and CabinetSenior Front of House (Government House, Wellington)Senior Hospitality professional, Government House (Wellington)1 x 12 Month Fixed Term opportunityDo you have a strong hospitality background?Do you want to be in the front seat for some of the country's most prestigious events?Are you passionate about being...

  • Administrator Housing Support

    4 weeks ago

    Wellington, New Zealand Kainga Ora Full time

    Are you looking for a role taking ownership of administrative responsibilities and supporting the Housing Support teams in the Waikato region?If you're looking for a fast paced, varied role where no 2 days are the same - read on!Full-time permanent opportunity in our Hamilton office with a salary of $66,834 + 5 weeks' annual leave.Ko ta matou mahi - Our...