Customer Care Consultant

7 months ago


Auckland City, New Zealand Madison Recruitment Full time

**Have you got a background in administration and customer service and looking to grow your career in an exciting, fast paced company?**
- Join an independent family-owned company committed to it’s employees, customers and the environment_**_
- **
- Gain experience within a high-end luxury appliance brand and build your experience within the customer service industry
- ASAP start - 12 month fixed term contract with potential permanent opportunities
- CBD location with onsite parking

**Company**:Miele is a German manufacturer of high-end household appliances and commercial equipment. The award winning brand is focused on delivering quality sustainable products that align with their core company values. Over the years, Miele have won numerous awards for their innovative designs and high quality products, counting them amongst the Top 10 best brands in Europe.

With Locations around New Zealand and across the globe, Miele continues to grow and live up to its motto “forever better”; not only in the product itself but also the standard of customer service they provide.

**Day to day responsibilities**:

- Assist with customer orders, payment and delivery information
- Resolve customer queries by liaising with retail partners and providing updates on stock
- Manage administration duties including quotations and product despatch
- Book in service call outs within a timely manner

**Days/ Hours**: Monday - Friday, 8.50am - 5.00pm

**About You**:You describe yourself as a go-getter, you see the glass as half full, and have previous experience in a call centre environment

**You will have**:

- Preferably 1 - 2 years proven customer service experience
- A passion for interacting and learning about people
- Resilience - the ability to bounce back and remain objective after a difficult customer call
- Excellent telephone manner with clear communication skills
- Strong technical and administrative skills
- An outgoing and positive personality

**Benefits**:

- Work in a beautiful office in the central city
- Monday to Friday hours - no weekend work
- Ongoing training and development opportunities
- Work for a well-known global brand in frontline customer service - great for CV building



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