Information and Travel Consultant

2 days ago


Napier, New Zealand Napier City Council Full time

Do you have a knack for providing excellent customer service and possess a wealth of knowledge about Napier's local attractions and activities? We want you on our team

Napier City Council has an opportunity for a passionate and engaged Information & Travel Consultant to join the Napier isite and Par2 Mini Golf team on a permanent, part-time basis, working up to 24 hours a week hours per week over 3 days (one of which will be a weekend day), on a rostered basis.

The isite Napier is the ultimate destination for travellers seeking information, advice, and assistance for making the most of their visit to Napier and its surrounding areas. As an official isite Visitor Information Centre, we are committed to delivering top-notch service and helping travellers create memorable journeys.

As an Information & Travel Consultant, you will be the face of Napier for our visitors. Your role will involve providing expert guidance, personalized recommendations, travel planning assistance and sales of products to ensure that each visitor's stay in Napier is exceptional. You will be part of a dynamic team dedicated to showcasing the best of Napier through your sales, creating positive memorable travel experiences for our visitors.

The Napier isite team work across both isite and Par2 MiniGolf, and cover duties at both venues.

**Responsibilities at the isite Napier include**:

- Greet and assist visitors, offering tailored information about local attractions, accommodations, dining, events, and activities.
- Provide expert advice and sell travel itineraries, transportation options, and the best ways to explore Napier and its surroundings.
- Handle inquiries in person, over the phone, and through digital communication channels with professionalism and enthusiasm.
- Convert conversations about products, tours, accommodation and activities into sales
- Promote and sell local tours, experiences, and services to enhance visitors' stay and contribute to the local tourism industry.
- Process bookings and reservations for various attractions, accommodations, and events.
- Maintain up-to-date knowledge about Napier's offerings, including new attractions, special events, and seasonal activity
- Update website information and social media platforms
- Collaborate with team members to ensure the isite is well-stocked with informative brochures, maps, and relevant promotional materials.

**Responsibilities at Par2 MiniGolf include**:

- To act as the first point of contact at Par2 MiniGolf
- To sell admissions for Par2 MiniGolf
- To support the effective and efficient operation of the Par2 MiniGolf facility.

If you have previous travel industry experience, and/or a high level or customer service and sales ability, enjoy working in a cooperative team environment and know your way around all the usual computing systems, we want to hear from you

**About Us**

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Please visit Napier City Council Careers website to see full job description

Job Description - Information & Travel Consultant
- Department
- Community Services
- Locations
- Napier iSite
- Employment Type
- Permanent
- Hours
- Part Time



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