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Airport Operations Manager

3 months ago

Auckland City, New Zealand Cathay Pacific Full time

ASD - Airport Services Delivery
- Auckland, New Zealand
- Cathay Pacific
- Application Deadline
17 Apr 2024

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go

Role Introduction

Cathay Pacific is looking for an experienced and committed Airport Operations Manager in Auckland to lead and manage the overall airport operations to run smoothly and efficiently whilst complying with the established safety, security and quality standards.

This includes delivering the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance.

The Airport Operations Manager is responsible for effectively managing overall airport operations to guarantee that they run smoothly and efficiently whilst complying with all safety, security and quality standards. We want to ensure our airport service experience consistently makes a positive difference to our passengers.

Key Responsibilities
- Lead the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
- Lead, support and encourage team to achieve port targets and objectives relating to safety, employee engagement, customer satisfaction, OTP and financial deliverables.
- Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork.
- Supervise and mentor direct reports, encouraging effective collaboration.
- Actively manage supplier performance levels as per contract and service level agreements
- Set clear direction and expectations to suppliers as per corporate requirements
- Conduct regular (at least monthly) performance review meetings with the suppliers
- Proactively prevent and manage flight disruptions and irregularities
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Promoting and developing a culture of zero tolerance on safety and security incidents
- Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
- Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
- Continuously drive improvement in operational performance, effectiveness and productivity
- Maintain ongoing dialogue in relation to employee goals and performance
- Manage and oversee suppliers to achieve operational excellence
- Monitor and conduct regular performance review meetings with suppliers
- Manage supplier’s access to and use of company systems to ensure compliance with Cathay Pacific standards and operating procedures
- Make cost-conscious decisions and promote revenue generation
- Liaison with the Regional Business Resilience Manager to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
- Actively engage and manage external airport relationships in the best interests of the Company - authorities, suppliers and service providers, Oneworld partners, and other airlines

**Requirements**:

- A diploma qualification in a related discipline is a minimum educational standard
- Bachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable
- Excellent command of written and spoken English is mandatory with any additional language being an advantage.
- A minimum of 5 years’ solid Customer Service leadership and operational experience with an airline.
- Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations
- At least two years’ recent experience in a supervisory / management capacity
- Superior independent working capabilities coupled with strong decision-making skills
- Effective use of negotiation skills
- Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs
- Ability to interpret and implement global policy to ensure local compliance
- Ability to think logically and commercially in order to present and justify ideas/findings to a