Customer Service Officer

2 weeks ago

Auckland City, New Zealand Assurant Full time

**Why work with Assurant?**

We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits we offer to our team members are:

- Wellbeing programs - meditation, mindfulness
- Development programs & Udemy courses as well as study grants and support for higher education
- Mentoring programs
- Diversity panels and employee resource groups
- Cultural day off to celebrate what’s important to you
- Volunteering opportunities to give back to a cause that is important to you

**What’s the role about?**

We are seeking an experienced customer service officer on a permanent basis to provide exceptional service to our customers. This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience to our customers. This role has flexibility to work from home up to two days per week.

Reporting to the Customer Services Manager you would be responsible for:

- Delivering excellent service for all customers
- Ensuring all documentation is up-to-date, accurate and correctly stored
- Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
- Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objective

**About you**:

- Previous customer service and/or call centre experience
- Previous experience in insurance and warranty ( _desirable but not essential _- we will train you)
- Technology savvy and quick to learn new systems
- Proactive attitude and willingness to learn
- Great team player
- Ability to meet service levels and individual KPI’s
- Ability to prioritise and multi-task effectively
- Decision making skills and ability to problem solve
- Sound knowledge of Microsoft Office Suite

**To apply**:
**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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