Specialist Consumer Underwriting

3 days ago


Wellington City, New Zealand Insurance Australia Group Full time

**READY FOR ANYTHING**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

**What you'll do**:
The purpose of the role and your unique contribution is to provide high quality underwriting

support and advice to the sales and service teams, partner staff and to support the capability

uplift of the contact centres.

**Key Responsibilities**
- Provide ongoing coaching and support to build a high performing team with a focus on continuous improvement
- Manage Complex Underwriting queries - Answer specific queries/requests of standard or complex cases and provide underwriting terms or advice accordingly. Act as a technical expert as required for projects or initiatives involving underwriting insight
- Active engagement through Compliance measures - All approvals provided are within delegations. Decision making process well thought out and considered, based on information provided and obtained
- Risk Management - Consider all factors when making a decision: moral, physical, conduct and business risk factored into all decisions
- Continuous Improvement - Review processes, procedures and guidelines to ensure efficiency and effectiveness. Proactively provide feedback on areas for improvement
- Support and Guide our front line teams through the decision making process - Provide guidance and coaching on complex underwriting issues. Develop skills within Customer & Consumer around underwriting and risk management to the benefit of all

**What we're after**:

- Experience in working in administration / credit control / customer service
- Insurance industry experience of at least 3 years
- Excellent computer, numerical and verbal literacy skills
- Excellent relationship building and communication skills
- Excellent time management skills
- Ability to undertake high volumes of work whilst keeping a high level of quality
- Demonstrates high levels of initiative and sound judgement

**Ready for anything? Let's talk.



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