Repair Technician

2 weeks ago

Auckland City, New Zealand HILTI Full time

**What's the role?**:
The purpose of the role is to analyse, repair and test Hilti tools in line with global repair and workflow standards. The role involves working and participating in a lean environment, working efficiently, and contributing to continuous improvement. The job holder needs to sustain a passion for the customer as a trigger to drive service levels and repair quality.

**Who is Hilti?**:
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- Analysing, repairing, testing Hilti power tools in line with global repair standards and workflow standards.
- Work in and participate in a lean environment, work efficiently and contribute to continuous improvement
- Sustain a passion for the customer as a trigger to drive service levels and repair quality

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them

**What do we offer?**:

- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- Competitive salary and above-average performance bonus
- Life Insurance
- Private Health Insurance and Employee Assistance Programme
- Paid birthday leave
- Paid leave to work on charitable projects
- Wellness subsidy to support an activity for your physical or mental health

**What you need is**:

- Demonstrate professional behavior: Be on time, use always safety equipment, follow the workflow defined at the bench, respect your colleagues
- Be a team player: We drive our success by working as a team enjoying the strengths of each other and by following our values.
- Comply with all rules and regulations: and TSC defined processes
- Demonstrate passion for customer: Understand how the repair process impact customer satisfaction and act accordingly, respond quickly to business partner needs, promote customer centric thinking in the team.
- Actively contribute to our CIP approach: Propose ideas of how we can improve. Listen to ideas of your team
- Execute the repair process according to our repair standards: diagnostic tools, RSI, spare parts management etc.
- Develop yourself: Set yourself professional development goals don’t be afraid to fail
- Be open for change: We evolve thanks to constant change in the way we work. Accept change with positive attitude
- Be high performing team member: With an attitude of winning and driving outstanding results for you and for your team
- Execute the technical requirement for the repair process: Working safely, correctly and efficiently with hand tools and all equipment in the TSC.

**Why should you apply?**:
We employ many different nationalities within Hilti New Zealand and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate.

If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.

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