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Assistant Manager

4 weeks ago

Auckland City, New Zealand AccorHotel Full time

**Company Description**
Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Assistant Manager to join our dedicated team.

Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you

**Key Duties**:

- Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
- Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
- Programme wake up calls ensuring these are received. Order newspapers as necessary.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
- Report immediately to the Front Office Manager or RDM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson

**Qualifications**
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera / opera cloud is required
- Proven ability to build and maintain good relationships with all stakeholders
- LCQ Certificate
- Managers Certificate
- Minimum 12 months’ work experience in a similar position
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Additional Information**
- ** Accelerate Your Growth**:Unlock Accor Academy for career advancement.
- ** Your Time, Your Way**:Flexible schedules for work-life balance.
- ** Live the Experience**: Exclusive Accor Heartist Benefits worldwide.
- ** Bring Your Mates**: Earn a referral bonus by referring friends.
- ** Perks That Matter**: On-shift meals, global discounts.
- ** Support & Wellness**: Access to our Employee Assistance Program.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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