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Operations Support Officer

4 months ago

Wellington City, New Zealand Programmed Full time

The role is responsible for providing timely, efficient, and quality support to the Enrolment Processing and Community Engagement teams, and members of the public who make enrolment related enquiries.
- Exciting opportunity to work on an important community project
- Temporary assignment - 27 March to 21 July 2023
- Lower Hutt location - Monday to Friday 8.30am to 5.00pm

This role is to provide timely, efficient, and quality support for an exciting community project, preparing for an important public campaign. Supporting the internal teams and members of the public.

**Position Purpose**

The role is responsible for providing timely, efficient, and quality support to the Enrolment Processing and Community Engagement teams, and members of the public who make enrolment related enquiries.

**Your role**
- Providing Help Desk support
- Managing the processing of data extracts
- Managing enquiries from members of the public and internal teams
- Supporting the development of training materials
- Any other operational support functions as required

**Technical Skills**
- High level of computer literacy - experienced user of Microsoft Office and other related packages
- Experience in a Customer Service environment
- Contact or Call Centre experience (desirable)
- Strong knowledge of Te Ao Mori, Tikanga, and Te Reo (preferred but not essential)
- Strong self and time management skills

**Experience**
- Relationship management skills and ability to work in a team
- Planning and organisational skills
- Problem analysis skills and good judgement
- High level of flexibility and ability to multi-task
- Strong written and verbal communication skills
- Be able to work independently

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.