Implementation Specialist

2 days ago

Auckland City, New Zealand Cin7 Full time

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

**How you’ll make an impact**:
As the Implementation Specialist at Cin7, you’ll provide unparalleled implementation project management for our customers who have purchased the CIN7 solution to get it up and running. You’ll empower them to streamline their businesses by managing all aspects of project management including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow and process mapping for efficient usage of the product. Our goal is to build the best Onboarding department on the planet, and you will help us do that

If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice

**What you’ll do**:

- Create scoping documents that can be used to delight our customers.
- Create plans that engage with our customers and deliver the project in a timely fashion.
- Develop trusted customer relationships through professional, reliable and authentic interactions.
- Understand client needs and facilitate integration of technical solutions accordingly.
- Guide customers based on the milestones set to start using the live system as quickly as possible.
- Assist clients with efficient data transfer.

**What you’ll bring**:

- Project Management experience, ability to manage 10+ small-medium sized projects at any given time.
- Outstanding communication skills
- Excellent conflict resolution skills
- A professional reliable disposition, with the ability to deliver a high standard of customer service. You will also need to be comfortable working independently.
- A customer service champion mentality with a love for seeing your customers thrive.

**It’s a bonus for us if you bring**:

- Experience in supply chain, back-end retail or wholesale operations, warehouse or inventory management systems, shipping, 3PL, etc.
- Knowledge of SQL, HTML and CSS

**Our benefits include**:

- Fully paid health insurance
- Flexible working - 2 days per week as well as well as the option to work 30 days a year fully remote from anywhere in the world
- Celebrate your birthday with a paid day off
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

**Why CIN7?**

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

**_
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team_

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