Head of Digital

3 months ago

Auckland City, New Zealand Kiwibank Full time

Auckland or Wellington based opportunity
- Banking benefits, health insurance, flexible working options and more
- Exciting role as a result of internal mobility, leading Kiwibank’s channels modernisation

**This is us. Where you matter.**

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

**This is us. Where making an impact matters.**

We’re on an exciting journey to completely transform the Digital & Technology landscape at Kiwibank, reshaping how we connect with our customers and how our teams work. As the Head of Digital - Customer and Channels, you'll be at the forefront, steering the strategy, roadmap, and leadership of technology people and platforms to deliver outstanding experiences for over 800,000 customers.

In this critical leadership role within our Digital and Team Experience Hub, you'll not only serve as the single point of contact to the business in your area but also take the lead in creating a high-performance, empowered team. This role is all about leading with purpose in a fast-paced environment, driving data-informed decisions, and delivering projects that align with Kiwibank’s strategic intent, particularly in enhancing our Internet Banking and Mobile Banking offerings.

**This is us. Where your expertise matters.**

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

- Executive stakeholder management experience with a proven ability to engage senior leaders and peers, both within and beyond your team.
- Strong strategic thinking skills, paired with the ability to navigate business complexity and prioritize effectively.
- A track record in delivering complex initiatives in a scalable, iterative manner, avoiding the risks of “big bang” changes.
- Commercial acumen with a demonstrated history in business planning, managing CAPEX, and maximizing vendor performance.
- An aptitude for leading cultural change, inspiring innovation, and promoting a mindset that values continuous improvement.
- Proven experience in multi-product and multi-discipline environments, managing product/platform roadmaps, and guiding your team through data-driven decisions.

**Bonus**:

- Skilled in change management with experience influencing outcomes across the enterprise.
- Proficient in contract management and financial planning, ensuring your team's outcomes are impactful and commercially sound.

**This is us. Where you and your whānau matter.**

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of **benefits **include health and life cover, discounted banking, insurance products and an incredible package for new parents

We are proud to be a **certified B Corporation** and we are the first bank in Aotearoa to get the **Gender Tick**. We are also an accredited **Living Wage employer**.

**At Kiwibank we are all about making Kiwi better off**

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video

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