Service Consultant
6 days ago
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.
Our Oamaru branch is looking for a part time Service Consultant to provide exceptional customer experience through quality interactions that meet customers’ needs at the first point of contact and to ensure the correct sales channels are identified to provide a quality customer experience. This would be 12 hours per week which can be split over certain days.
What will your day look like
**In this position you will expect a combination of**:
Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter.
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
**To be great in this position you would have**:
A atrong customer focus
Relationship management skills
Sound communication and interpersonal skills
An understanding of Compliance
Some experience in Sales
Good computer literacy
So, why join us?
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
Job Posting End Date
, 11.59pm, (Melbourne Australia)
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