Services Consultant Prin

3 months ago

New Zealand Dayforce Full time

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world.
Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.

**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia and New Zealand
About the opportunity
The Principal Service Consultant guides the overall design and delivery of the Ceridian HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include facilitation of customer requirements gathering, design of the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What you’ll get to do

**Provide Implementation Services to customers**:

- Support the project team in the validation of customer's business requirements and mapping to Ceridian functionality
- Design and document innovative solutions to solve customers’ business needs
- Lead internal project meetings and provide status on progress of activities and deliverables

**Contribute to Internal Implementation Initiatives**:

- Design and document solutions and contribute to a solutions repository
- Document best practices and share with the Practice
- Regularly participate in internal process improvement initiatives

**Focus on Continuing Education**:

- Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
- Participate in Continuing Education sessions; lead Implementation best practice sessions
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
- Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
- Support the sales cycle through solution review and feedback and assistance with scoping and estimation
- Participate in prospect discussions regarding solution overview and implementation considerations

What’s in it for you
- Encouragement to be the best version of yourself at and away from work:

- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value
- Bachelor’s degree or equivalent experience
- Master’s degree or post graduate coursework an asset
- consulting
- 5+ years in Consultant role with Ceridian HCM
- Solid experience in business process mapping
- Experience in change management an asset
- Proficient in Microsoft Office products
- Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
- Solid understanding of relational databases and SQL and asset
- Ability to effectively implement all Ceridian HCM modules
- Expert knowledge of common human capital management (HCM) business practices
- Deep Ceridian product knowledge in at least two Ceridian HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations
- Excellent customer relationship and business acumen
- Demonstrates full competence in business function
- Ability to engage with multiple projects & customers at the same time and manage competing priorities
- Excellent organization, communication, and collaboration skills
- Ability to lead and facilitate customer and internal workshops and sessions
- Ability to mentor junior consultants

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