Training Specialist

24 hours ago

Palmerston North, New Zealand MSD Full time

The Training Specialist is required to have a focus on all aspects of the customer experience once they have purchased an Allflex Monitoring solution. Customer care is a guiding principle of all that we do and is integral to our success. This care and support is for the lifetime of the product.

Allflex Livestock Intelligence is a world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex Livestock Intelligence is a Livestock portfolio of digital products within Merck Animal Health.

**WHAT YOU WILL DO**

Your responsibilities will include, but are not limited to:

- Ensuring that All end users have the required training and support to get the most benefit from an Allflex Monitoring solution.
- Carry out the delivery of this training and support making best use of the resources within the Allflex team or our business partners.
- Travel extensively across your territory of Southland and parts of Otago, working directly with our customers.
- Drive awareness of Allflex Animal Monitoring technologies.
- Ensure good communication with all users and Allflex staff.
- Maintaining a clear list of issues that are to be resolved, when, where and by whom and relating to what customers.
- Answering queries and supporting customers on the Allflex user group Facebook page.
- Carrying out training and upskilling to new and existing Allflex staff & our business partners to ensure we maintain a high level of product knowledge, including updates to software
- Attending shows, conferences, field days, training sessions and various sales promotion activities as required.
- Some wider travel may be required.

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- Excellent communication skills - written and verbal
- Able to assess the training needs and deliver tailored programs to suit customers' needs
- Ability to plan, multitask and manage time efficiently
- Strong relationship management skills and a customer first approach
- An ability to engage at various technical and operational levels
- Strong computer skills, particularly Microsoft Excel
- Excellent record keeping skills
- A strong understanding and passion for New Zealand agricultural industries
- Full, current NZ driver’s license

Our Animal Health Division is the global animal health business unit of our company dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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