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Customer Service Manager

3 months ago

Wellington City, New Zealand ISS Full time

**Job no**: 530737

**Work type**: Full time

**Location**: Wellington

**Categories**: Management

**Are you interested in joining a company which is in growth mode, and has ambitious plans for the future?**

**The Opportunity**:
We are looking for an experienced Customer Service Manager to join our team based at Te Whatu Ora, Wellington. This includes Porirua, Kenepuru, Paraparaumu and the Hutt Valley.

This role reports directly to the Operations Manager, and is responsible for ensuring that cleaning standards are met across all sites.

This is a permanent full time (40 hours per week - Tuesday to Saturday starting 2 PM) hands on role, which would suit someone who has experience in managing teams in a facilities management environment across multiple sites. Some flexibility of hours and work location will be required to meet operational needs.

While this would preferably come from a health environment / cleaning background, this is not essential.

**Key tasks associated with the role are**:

- Leading and nurturing a large and diverse team
- Maintaining a positive relationship with various internal and external stakeholders
- Ability to demonstrate strong customer service and drive high quality outcomes
- Having knowledge of business and management principles involved in planning, resource allocation, human resources, leadership techniques, and coordination of people and resources and demonstrated experienced in resourcing, managing, coaching and developing a team who provide cleaning services

**Minimum criteria**:
If you consider yourself to have excellent communication skills - oral and written, proven organisational skills, and works with urgency, is solutions focused and has good eye for detail, then we want to hear from you. Our successful applicant must be able to interact with a variety of people including staff, clients and the general public. You must be physically fit and have a high level of self-motivation as well as the ability to motivate a team to consistently deliver the highest standard of service, so what we are looking for is someone who can describe themselves as:

- Having significant experience in a similar post, managing cleaning services and facilities.
- Having proven experience of developing procedures and delivering cleaning standards
- Having experience of managing cleaning services across multiple or complex sites
- Having knowledge and can demonstrate the principles and processes for providing customer service.
- Having knowledge and management principles for relevant equipment, policies, and procedures for data, property, and client contractual requirements including proven experience of budget management.
- Having knowledge and can demonstrate the principles and procedures of workplace health and safety practices.
- Holding a relevant tertiary qualification or an equivalent in property, or business or related recognized professional cleaning qualification would be an advantage.

**Why Should You Apply?**
- Leading organisation with a fantastic reputation
- Business partnering role within a highly competitive business sector
- Great team culture in a fantastic work environment
- Excellent growth and advancement opportunities

**ISS IS A PLACE TO BE YOU**

**_ We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better._**

**_ ISS IS A PLACE TO BE WHO YOU ARE_**

Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

**_ ISS IS A PLACE TO BECOME WHAT YOU WANT_**

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care.
- ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER_

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

**_ ”Connecting People and Places to Make the World Work Better”._**

**Advertised**: 06 Mar 2024 New Zealand Daylight Time
**Applications close**: 12 Apr 2024 New Zealand Standard Time