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Specialist - Enrolment Processing

3 months ago

Mount Albert, New Zealand Unitec Institute of Technology Full time

**Kia hiwa rā**

At Unitec, we're passionate about the power of education to positively change the lives of our learners, their family and wider communities. We make sure our learners are well equipped for the future needs of employers, by providing them with a mix of hands-on and classroom-based learning.

**Te āheinga: The opportunity**

As a Specialist you will support prospective students by proactively engaging with applicants and our teaching Schools, to optimise selection and enrolment activities and processes to enable Unitec - part of Te Pukenga to achieve enrolments and retention targets. This role requires a flexible working week to meet student needs and the times available.

This position requires active student engagement, and a core requirement is to contact applicants telephonically, followed up by other media to ensure high conversion of enrolment and improved student processes and one-on-one student contact as needed. You will be responsible for closely assessing students' documentation to ensure they meet the entry criteria for the programme they have applied for or work with them to find an alternative programme of study or study plan leading towards their eventual career goals.

Please refer to the Position Description for further information about the position.

**He kōrero mōu: About you**

You'll have:

- An understanding or desire to learn Te Reo Māori, Tikanga Māori, and the values and practices of Kaupapa Māori
- Evidence of active engagement in building diverse, inclusive, and equitable workplaces/environments
- You will have highly developed interpersonal skills with the ability to deal with a wide range of people, including applicants, their whānau, academic staff, senior management, support services and external clients.
- You will have a minimum of 2 years of experience coming from a customer service background within a tertiary environment and be confident liaising with applicants over the phone.
- Ideally, you would be coming from a student admission or enrolment processing background working with specific schools and processes.
- Used to working in a fast-paced environment have excellent attention to detail and be used to working with multiple stakeholders.

**Tā mātau rourou: What we offer**

We might be biased but joining us at Unitec will mean you're committing to a work culture that you'll want to be a part of You'll be working within a close-knit team and will also work closely with other teams across Unitec, giving you plenty of opportunities to get to know the wider group and the chance to give back to tomorrow's generation.

**Tono mai: How to Apply**

To be considered for this position, applicants must be a NZ Citizen or NZ Permanent Resident.

Click **APPLY**. Application will close on 30th of May 2024 at 17:00.

Unitec is a business division of Te Pūkenga - New Zealand Institute of Skills and Technology
- Unitec is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all._

**Job Details**:

- Reference #
47511- Posted on
01 May 2024- Closes on
30 May 2024 17:00- Location(s)
Mt Albert- Expertise
Administration- Job level(s)
Experienced- Work type(s)
Permanent - Full time