3x Fraud Investigator/examiners

5 months ago

Wellington City, New Zealand Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**About the role**

Do you want to be a part of Visa’s fastest growing team in AuNZ? Do you enjoy delivering and getting things done? Do you want to make positive impacts for customers and accelerate the pace of innovation in the payments industry? If so, **Visa Managed Services** (VMS) is the team for you.

The VMS team is all about delivery, implementation, and execution. We create squads who are embedded within our clients’ organizations to deliver results, fast.

We are looking for 3x passionate Fraud Investigator/Examiner to join our team and work within a key strategic client in New Zealand, helping them bring exceptional payment solutions to the market.

**Why join us**
- Visa Managed Services is our fastest growing team in AuNZ - we’ve grown 10x in less than 3 years - and always have fun projects on the horizon to sink our teeth into.
- We get to work with incredible people every day. We’re a team of intraprenuers who work hard, have fun and get stuff done.
- We are a people business where the people are our product. As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience. We attract top talent and are manically focused on developing that talent - even for short-term contracts.
- We are committed to building a diverse team with an inclusive culture that reflects the communities we work in.
- We support flexible working options.

**What you will be doing**

This role will support one of our most strategically important clients in New Zealand and will be a key contributor to protecting our client’s critical assets - their customers, and reputation. You will be responsible for the critical analysis of fraud investigations relating to internet banking, cards, and lending. In this role you will:

- Manage investigations of fraud by utilizing the bank’s systems to research and analyse fraud incidents.
- Complete initial examination of fraud events and trends to ensure that alerts and files are directed to the right place for speedy resolution.
- Determine whether transactions are fraudulent by using analysis techniques, as well as contacting the banks customers directly.
- Liaise with key stakeholders including internal departments, and the Police, to collate supporting information and the prepare files for possible prosecution.
- Minimize losses and business risk exposure through sound ‘risk appetite based’ decision making.
- Be responsible for actioning and monitoring potential fraud alerts on the bank’s fraud detection tools.
- Take the time to listen to customers and provide credible advice.
- Take ownership of high-quality work and be committed to enhancing our client’s customer experiences.

**Qualifications**:
**Key Competencies**:

- 3-4+ years fraud management related experience within the financial services industry.
- Tertiary qualifications in a relevant discipline (financial crime, fraud, law) or equivalent industry experience.
- Experience providing effective incident management, direction and remediation for fraud incidents.
- Strong experience using risk management systems for fraud detection, monitoring and case management
- Awareness of fraud management frameworks, process, controls, prevention systems and technology within a financial services environment.
- Highly analytical with a curious mind, who loves investigating and ‘getting to the bottom of things’.
- Ability to resolve complex issues or complaints.
- A fast learner who loves sharing your knowledge with others.
- High level of attention to detail, you are meticulous and thrive on solving problems of significant importance.
- The ability to work autonomously yet collaboratively.
- Highly developed prioritization skills with the ability to remain focused under pressure.
- A passion for preventing financial crime.

**Behaviors that are important to us**:

- Self-motivated, results-oriented with the ability to progress multiple priorities concurrently.
- Strong team orientation with a collaborative, diplomatic, and flexible style. Able to work effectively in a matrixed organization.
- Motivate

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