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Fraud Investigation

4 weeks ago

Auckland City, New Zealand Allianz Partners Full time

Global Insurance company based in Takapuna
- Flexible work practices, learning on-demand, inclusive leadership
- Be part of a culture that enables and empowers you to make an impact

**Critical focus on maximising of recoveries, investigations & fraud identification across all our portfolios**

At Allianz Partners, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company where helping people is at the core of what we do. Let’s care for everyone’s tomorrow so we can create a better future together.

**About the role?**
- In this role, you will be responsible for supporting the business by identifying recovery opportunities and potential fraud. You will be responsible for investigating and managing claims that have been identified by the business to ensure that they are accurate and in line with the events that have taken place. This role is the driving force for managing recoveries and fraud, and for building a culture around recoveries and fraud awareness, in the New Zealand business._

**You’ll be responsible for**:

- Process improvement - identify and implement processes that result in improved recovery chances and fraud identification, that will reduce costs for the business
- Provider management - successfully foster relationships with our external investigators that result in positive outcomes for the business
- Customer service - provide optimum levels of service, where we generate positive outcomes for the business
- Recovery - to manage the day to day recoveries, to ensure our targets are achieved
- Fraud - to manage the day to day fraud identification, with the objective of reducing the level of fraudulent claims

**Important to your success**:
Other skills and experience include:

- Previous experience in fraud, investigations and/or recovery roles preferably in the insurance industry
- Strong attention to detail and ability to make the complex simple
- Demonstrated problem solving ability and decision making
- Excellent written and oral communication skills
- Ability to work under pressure, with ability to achieve outcomes, prioritise work, meet deadlines, and be personally motivated and resilient
- High level of professionalism, maturity and integrity in interactions
- Excellent interpersonal skills
- Advanced user of Microsoft Excel, Microsoft Work and Microsoft PowerPoint
- Ability to multi task
- Tertiary or High education qualifications in a relevant discipline
- Demonstrated ability to build effective relationships at all levels both internally and externally with a strong customer focus

This is a great opportunity to join a small tightly knit team who work well together and provide an excellent service to our wider business.

**What’s on offer?**

Our employees play an important part in our success. We appreciate that each one has unique needs and ambitions and we enjoy being a part of their journey. You will feel supported to push your capabilities and explore new ideas with leaders who are open, transparent and encouraging. Plus, we offer a wide range of benefits to suit.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

**About us**

Helping people is at the core of what we do. We partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for our customers.

Headquartered on Auckland’s North Shore, our team provides travel insurance, emergency assistance and pet insurance to our customers and partners throughout New Zealand, as well as health protection for inbound international students.

Allianz Partners is a global business and the world’s largest travel insurance and assistance provider. Allianz Partners’ worldwide presence means customers can rely on us 24/7 to deliver globally consistent services, implemented with local expertise.

As part of the Allianz Group, we have a strong foundation. Yet we have the ability to be innovative and nimble, to push technological and geographical boundaries. Our agile approach allows us to be flexible and responsive to the ever-changing landscape in which we operate. We are future ready.

**Ready to apply?**

**Let’s care for tomorrow.**
**For actively improving our customer experiences.**
**Care to join us?