Process Excellence Specialist

6 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values -at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

**What will you be doing?**

Unlock the potential for operational excellence in this exciting, newly created role.

Reporting directly to the Head of Process Excellence, you will be responsible for improving customer outcomes through simplifying and automating processes, whilst also uplifting operational capability.

This is a great opportunity if you enjoy deep diving into challenges, swiftly pinpointing bottlenecks, and articulating issues effectively. Your role involves dissecting processes to understand their inner workings, identifying inefficiencies, and proposing actionable solutions. You'll be instrumental in driving change, implementing improvements, and ensuring smooth operations. If you're passionate about making a tangible difference, helping people grow and enjoy the intricacies of problem-solving, this role is tailor-made for you.

**You can expect to be across the following**:

- Lead and deliver process improvement projects across Tower, engaging with and working alongside the business and other relevant teams to achieve measurable outcomes and benefits.
- Partners with various teams around the business to identify automation opportunities and build out cost/benefits analysis and requirements as required, with BA support.
- Review E2E processes to identify wastes and opportunities to improve, quantifying potential benefits, prioritising them, and building a compelling case for change with the business sponsor.
- Establish current state process and define and documents future state, working with the business and tech teams to implement, including performance metrics.
- Manage project delivery including resources, stakeholders, costs, risks, and issues. Coordinates across the relevant teams and provides regular comms updates.
- Help deliver the operational capability uplift of our people by training and coaching the business in process improvement tools and process excellence to transfer the skills and help establish a continuous improvement culture.
- Document processes and support process ownership/governance
- Becomes a trusted partner to the business on process improvement.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- Minimum of bachelor's degree - preferably relevant i.e. management, business, operations
- Experience working in the financial services industry or other transactional process experience.
- Proven experience in delivering operational improvements with defined and tangible outcomes in complex cross-functional environments that involve people, process, and technology/automation changes.
- Well experienced in facilitating business transformation and change management, including training and coaching to transfer across basic process improvement skills and capabilities.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights Include**:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

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