Cloud Support Engineer, Support Engineering

3 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

Bachelor's degree or equivalent experience in a technical field
- Demonstrable expertise in areas like OS administration, programming/scripting, and networking

Revolutionize the cloud with AWS Support - multiple roles available.
Whether you're troubleshooting complex technical issues or helping customers with the latest AWS services, you will be instrumental in fueling the digital transformation of businesses across every industry.
This is your chance to make a real impact and elevate the way businesses operate in the cloud. Bring your technical skill, customer focus and problem-solving prowess and become a "Cloud Ambassador" - arming our customers with the tools, knowledge, and strategic guidance to extract maximum value from their AWS investment.
With industry-leading career development, a strong culture of inclusion, and a relentless commitment to work-life harmony, AWS provides the ideal environment for you to grow alongside the rapidly evolving world of cloud computing. Are you ready to redefine what's possible in the cloud?
About the team
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Auckland or Wellington Amazon offices.
- In-depth understanding of cloud computing concepts and architectures
- Experience troubleshooting complex technical issues
- Exceptional customer service and communication skills

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