Administrator Adult Community Therapy Service

2 months ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

**Mō te tūnga | About the role**
This role provides critical administrative and support services for the Community Stroke Rehab Service (CSRS) team. The Administrator will also support the Adult Community Therapy Service when needed, ensuring efficient, high-quality customer and staff support.

This position is 30 hours per week, 8am to 4pm over 4 days (flexible)

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**In this role, you will be responsible for**:

- ** Customer and Staff Support**:

- Provide excellent customer service to both internal and external stakeholders.
- Effectively handle inquiries by identifying and addressing customer needs.
- Demonstrate courtesy, professionalism, and confidentiality, adhering to the Privacy Act.
- ** Administrative and Secretarial Duties**:

- Process referrals from the Adult Community Referral Centre following service protocols.
- Maintain accurate electronic and physical records for ease of access.
- Prepare and distribute meeting agendas and minutes on time.
- Manage data entry in the Patient Management System (SiPICS) for community visits and internal referrals.
- Coordinate office supply orders and ensure office equipment maintenance.
- ** Data Management**:

- Ensure timely and accurate data entry for client contacts, discharges, and statistics.
- Compile statistical reports, including waitlists, for appropriate distribution.
- ** Other Duties**:

- Complete additional tasks as directed by the Clinical Manager.
- Uphold a professional attitude and adhere to team policies.
- Participate in quality initiatives and ongoing professional development.

**Ngā pūkenga me ngā wheako | Skills and experience**

**Essential**:

- Proven experience as an administrator within a complex organisation.
- Strong computer skills, including Word and Excel.
- Client-focused with excellent organisational skills.
- Ability to work independently and as part of a team.
- Strong communication skills, both verbal and written.
- Knowledge of the Treaty of Waitangi, Maori, and other cultural considerations in health contexts.
- Excellent time management skills.

**Desirable**:

- Prior experience in health or community services.
- Proficiency in the patient management system (SiPICS) and HCS.
- Excellent document creation skills.
- Typing speed of 60-70 WPM.

**Key Attributes**
- Initiative, confidentiality, and responsiveness to inquiries.
- High standards of courtesy, professionalism, and customer feedback.
- Ability to organize and update resources and systems for team efficiency.

Join us to make a difference in community health with the CSRS and Adult Community Therapy teams

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health NZ**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Health NZ Waitaha Canterbury

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