Telephonist, Palmerston North Hospital

6 months ago

Palmerston North, New Zealand MidCentral District Health Board Full time

**The Organisation**

Te Pae Hauora o Ruahine o Tararua MidCentral (MidCentral) is part of Te Whatu Ora, Health New Zealand and provides healthcare services to over 180,000 people across the Manawatū, Horowhenua and Tararua regions. With a large hospital campus in Palmerston North, it also provides key health care and support services to neighbouring communities.

**The Opportunity**

We are seeking a highly motivated, efficient and enthusiastic person to join the team working as a Telephonist at the Palmerston North Hospital. This permanent role is eight hours (0.2) a week plus casual up to 40 hours a week to cover rostered shifts for annual and sick leave (morning, afternoon and possible night duties).

The Telephony office hours are 24 hours per day 7 days per week so you must be available to work rostered duties including weekends.

We are looking for people who once trained can work as part of a team but also be able to work on their own outside normal working hours.

The successful applicants will need to have a strong customer service background with excellent communication skills and a professional and pleasant telephone manner.

Other skills include:

- Excellent keyboard skills
- Previous telephony experience or be able to learn quickly
- Well-developed interpersonal skills
- The ability to work under pressure
- Self-motivated
- Excellent organisational skills
- Ability to self-manage to ensure deadlines are achieved.
- Ability to maintain a high standard of accuracy
- Able to prioritise and meet deadlines
- Have a customer-focused approach to all aspects of work

If you have the attributes necessary for the role, then we would love to hear from you.

**How to apply**
- We strive to be a place where people love to work and learn. We aim to develop a diverse team that reflects the communities that we serve and we welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs._
- MidCentral actively seeks Māori into our workforce to reflect the community we serve._
- Most positions are defined as a Core Children’s worker under the Children’s Act and require full safety checks completed before employment commences._

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