Foh Manager

6 months ago

Auckland City, New Zealand TKNZ Limited Full time

Ensuring products and services provided meet the Company’s standards at all times
- Providing service in a timely manner and maintain a high level of service to suit each guest’s needs and requests.
- Reporting to Directors if any issues occur at FOH service.
- Encouraging, and advising FOH team members when they have any issues in providing service in a timely manner.
- Confirming if guests are satisfied with our food and service as and when possible to maintain a high level of customer satisfaction.
- Visiting tables while customers eat to ask about their food's quality and dining experiences.
- Ensuring that the front-of-house and outside the store remains clean and accessible for all customers.
- Choosing decorations for special occasions, such as holidays or customer events.
- If a function is booked, checking the number and preference of the guests, discussing with chefs and other kitchen staff for food preparation, reserving and setting up a table, welcoming guests, taking orders, and ensuring to serve food and beverages in a timely manner.
- If a guest has a special order because of allergy and/or personal preference, discussing with chefs to suit their requests.
- Securing reservations and respond to customer requests.
- Welcoming customers to the restaurant when they arrive and taking orders.
- Attending to customers’ food and drink requests.
- Working with the restaurant manager to hire new staff members and make key decisions.
- Educating FOH team members to ensure they understand their tasks and internal/external information relevant to their tasks such as Occupational Health and Safety (OHS) standards.
- Organizing work schedules for the FOH teams.
- Carrying out regular stock takes checking stock and inventory levels and reporting. In addition, check the quality of ingredients to serve fresh dishes all the time.
- Reviewing financial data to determine whether a restaurant is profitable.
- In addition to handling payments at a cashier, cashing up, recording and reporting daily sales to the head office at the end of the day.
- Setting up target daily/weekly/monthly sales and encourage staff to achieve it.
- Meeting with staff members to ensure they follow all hygiene and safety regulations.
- Reporting and eliminating any health or safety-related hazards.
- Prepare drinks upon request.
- Assist with dishwashing as needed.
- Adhere to policies and guidelines outlined in the Employee Handbook and Health and Safety Handbook.

**Skills required**
- Three years’ work experience in management or equivalent qualification in management.
- Experience in a complex, fast-paced environment.
- Basic knowledge in the services to be provided.
- Team workers.
- Knowledge in Japanese food and beverage culture as well as hospitality business in an asset.
- Good command of English to carry out above duties.

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