Quality Improvement Manager

4 days ago

Auckland City, New Zealand Douglas Pharmaceuticals Full time

**The role**

In this pivotal role, you will be at the forefront of our cGMP improvement programme, acting as a coach and change facilitator. You will mentor and train our people on best practices, always having a quality mindset, constantly being audit-ready, and consulting throughout Douglas to increase the quality culture.

Key activities include training technical and operational team members on how to resolve audit findings and write effective CAPAs, identify trends and support a companywide training programme to lift the quality culture and be the trainer for specific technical aspects.

You will collaborate closely with various teams to provide training to technical and operational team members to address cGMP audit findings and write effective CAPAs. You'll have the opportunity to analyse trends, identify areas for improvement, and support the development of company-wide initiatives that uplift our quality standards and practices.

Collaboration is key. You will report to and work closely with our Head of Quality Assurance. You will also partner with general managers and department heads across our business. You'll create a cohesive approach to quality and compliance that resonates throughout Douglas.

**You will be**:

- An experienced **FACILITATOR **with a passion for training and lifting the capability of others to achieve performance improvement.
- A** PHARMACEUTICAL QUALITY INDUSTRY** expert - you have worked in the pharmaceutical space and understand a cGMP environment inside and out. Our industry is specific and significant experience is required to lead our quality improvement programme.
- A **CHANGE** professional - who is comfortable guiding others through change, confident to be able to suggest changes and guide implementation. You will be able to assess compliance risk and advise on industry changes.
- An expert **COLLABORATOR**:

- you excel at building relationships and fostering collaboration across teams. Your coaching skills enable you to inspire and elevate others, and you can make a tangible impact.
- A** CONTINUOUS IMPROVEMENT** mindset - where you will have vision and analytical skills to see where we can improve and how to get us there. You are a natural problem solver.
- A **QUALITY **advocate - you know quality, it is your space. You can mentor, train and work alongside others to make sure our business continues to stay compliant and ahead of the pack, quality wise.

**Are you ready to be part of it?**

**What we offer**
- An opportunity to have real influence and impact across our business.
- Flexible working options.
- Be a part of an exciting growth journey in an organisation that truly values their people.
- Belong to a great team that looks for meaning and impact in all we do.
- Learn on the job and through professional development opportunities.
- Life and income protection insurance.
- Discounted products from our Clinicians, Avene, BraveFace, Bio Oil, Nexcare ranges, just to name a few.
- Access to our Douglas Learning Academy where we're building curious learners.

**About us**

Douglas is one of New Zealand's greatest pharmaceutical success stories with an ever-expanding footprint into global markets. We're working to develop, trial, manufacture, test, pack and distribute the very best medicines, nutraceuticals and products to over 40 countries.

At Douglas there are around 650 of us - including top scientists, researchers, manufacturers, regulators and engineers, and together we're on a mission to make high quality, effective, accessible and sustainable products for people who need it. We're here to do our life's best work.

We're helping people with conditions like depression, schizophrenia, breast cancer, heart failure, dermatology conditions, as well as people who need antibiotics and medicines to support their immune system.

**Next steps**

**Legitimacy statement

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