Wholesale and International Specialist

2 days ago


Wellington City, New Zealand Kiwibank Full time

Grow your Wholesale & International banking career at Kiwibank
- Great opportunity to advance your career and showcase your customer focus.
- Based in the Wellington region with the flexibility to work from home.

This is a great opportunity where you will be given the training and support to grow your skills and career in a supportive and rewarding environment. A place where people have got your back, where we have fun and you're empowered to challenge status quo and make the right decisions.

**At Kiwibank we're all about making Kiwi better off and that means you and your career too**

**He aha te ia o tēnei mahi - What's this role all about**

Wholesale and International Operations Specialist (Customer Care) delivers a wide range of international and wholesale activity and plays an integral role within enterprise operations and wider Kiwibank whanau.

Whilst majority of your time will be spent on the phone, the role being a hybrid between customer and control function we will keep you interested and learning through assigning you a range of tasks. Creating a career pathway for the right individual within wider Wholesale and International Operations.

**Tā mātou e kimi nei - What we are looking for**
- Strong customer focus with a track record of delivering high standards of customer service in a phone-based environment.
- A strong team player and who can work smart not just hard and is proactive.
- Great communication skills - both written and verbal
- You are someone with a growth mindset, is resilience to change and can put on a continuous improvement hat to make things better.
- If you have some knowledge of Genesis telephone systems and love technology - all the better

**Ngā painga mōu - What's in it for you**

When you join us at Kiwibank, you'll be given the support you need to succeed. Our work environment is safe, accessible, and representative of our customers and communities. We're proud to have the rainbow tick, we are a certified B Corporation, and we were the first bank in NZ to get the gender tick.

Our great range of benefits for permanent employees include health and life cover, discounted banking, insurance products and an incredible package for new parents. We're also an accredited Living Wage employer. We have LinkedIn learning, Health and wellbeing offerings such as Employee Assistance Programme and free flu vaccinations too.

**_
Your employment would start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to minimise the risk that our workers might catch or transmit Covid-19 while at work._**

**_
Being fully vaccinated against Covid-19 is therefore a condition of all roles with Kiwibank for any new employee who is able to be vaccinated. Your employment would be conditional on you being fully vaccinated against Covid-19 and providing us with evidence of this._**

**_
Under the current Covid Red traffic light framework, you will be required to work from home. It's essential that you have suitable broadband internet, private workspace with your own desk and chair. Technology, including a laptop and headset will be provided. Once the Covid restrictions ease you will be welcomed back into the office, with continued flexibility to work from home._



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