Customer Service Team Member

2 weeks ago


Auckland City, New Zealand The Warehouse Full time

**Company Description**
The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone.

We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers at The Warehouse Sylvia Park Store for a Maternity Leave Cover

**Job Description** Hours of work**:

- Sunday to Thursday : 8am - 4pm

**As a Customer Service Team Member your key responsibilities will be**:

- Managing customer enquiries with a strong resolution focus.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.

**This is a fixed-term position from the 26th of April 2024 to the 6th of March 2025**
**Qualifications**
Be able to really ‘Own It’ and be reliable and responsible while being a team member who can work independently.

Be able to ‘Think Customer’ by having experience in providing exceptional customer service, whether this be in a contact centre, retail, or hospitality (to name a few).

‘Do Good’ by having high attention to detail and maintaining a high level of service while working under time constraints.
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail.
- Confident to communicate via written communications.
- adaptable and of course passionate about our customers
- Ideally, we would love for you to start as soon as possible_
**Additional Information**
By joining our diverse team, you will work among other customer champions** **with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Take your birthday off - paid
- Staff discounts across all of our brands



  • Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: A worldwide recognized freight forwarder who have made their mark across the global for their logistics expertise and service offering. **About the Role**: We are currently seeking an experienced Customer Service Team Leader to join this team based at the Auckland Airport. **Duties include**: - Managing a small team of 3-5 -...


  • Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: A worldwide recognized freight forwarder who have made their mark across the global for their logistics expertise and service offering. **About the Role**: We are currently seeking an experienced Customer Service Team Leader to join this team based at the Auckland Airport. **Duties include**: - Managing a small team of 3-5 -...


  • Auckland City, New Zealand Team Recruitment Full time

    **The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...


  • Auckland City, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...

  • Customer Service

    3 weeks ago


    Auckland City, New Zealand Team Recruitment Full time

    About the Company Located in CBD, a market leader in the industry of importing ro-ro freight. They offer a friendly family feel environment within a stable organisation established over many years, a company who truly knows it's business and does it well. Be proud to be a part of this organisation. About the Role The role is a logistics/customer service...

  • Customer Service

    4 weeks ago


    Auckland City, New Zealand Team Recruitment Full time

    About the Company Located in CBD, a leading organisation in their field of international freight and shipping logistics. They offer a friendly family feel environment within a stable organisation established over many years, a company who truly knows it's business and does it well. Be proud to be a part of this organisation. About the Role The role is a...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description The Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first ‘red shed’ challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role...


  • Auckland, Auckland, New Zealand Bunnings Group Full time

    Customer Service Team Member page is loaded Customer Service Team Member Apply locations Grey Lynn Warehouse time type Part time posted on Posted Today job requisition id R038891 At Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand...


  • Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse Group (TWG) is New Zealand's largest retailer and not to mention a Kiwi classic brand Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone. We are looking for someone to join our team and walk the talk of providing excellent...


  • Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse Group (TWG) is New Zealand's largest retailer and not to mention a Kiwi classic brand Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone. We are looking for someone to join our team and walk the talk of providing excellent...


  • Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: Are you ready to take on a dynamic role in an industry-leading logistics service provider? Be part of a team dedicated to surpassing customer expectations and enjoy a workplace that fosters a fantastic company culture. This company is committed to exceeding customer expectations and delivering top-notch services. With a focus on a...


  • Wellington City, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public...


  • Auckland City, New Zealand The Warehouse Full time

    **Company Description** The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone. We are looking for someone to join our team and walk the talk of providing...

  • Customer Service

    2 months ago


    Auckland City, New Zealand Universal Business Team Full time

    Join Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...

  • Customer Service

    2 months ago


    Auckland City, New Zealand Universal Business Team Full time

    **Position**: Customer Service/Warehouse All-Rounder **About Aquafit**: Aquafit, a distinguished name in the manufacturing of PVC pipe solutions, is on the lookout for a dynamic individual to join their team in the role of Customer Service/Warehouse All-Rounder. Aquafit stands out as a family-owned business with a rich understanding of the trade and a...


  • Auckland City, New Zealand Team Recruitment Full time

    **Customer Service Representative** - Leading Provider in Logistics in the Healthcare sector - Potential to lead to permanent employment Provide exceptional customer support through order processing and engaging communication. Collaborate with a supportive and high-performing team. **About the Assignment**: As a customer service representative, you will...