Credit Account Manager
3 weeks ago
Competitive salary + uncapped commission
- Work life balance
- East Tamaki office - free onsite parking
**About the company**:A thriving retailer who has been operating for almost 50 years They offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and a whole lot more.
**About the job**: As a Collections Officer you will be making outbound calls to assist customers with their outstanding payments, arrange manageable payment options and improve cash flow.
**Day to day you will**:
- Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’
- Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable repayment schedule
- Utilise track and trace options to locate customers and update customer contact details
- Negotiate with customers to agree on payment plans
- Answer any incoming calls related to payment arrangements
- Provide support to field officers
- Communicate effectively with internal and external customers
**Hours**: Monday - Friday 8am - 8pm & Saturday 10am - 3.30pm. You will only be required to work 1 Saturday each month and will be paid extra
**Start**:ASAP, we will also be flexible with notice periods
**Benefits**:
- Competitive base salary + uncapped commission
- Free parking on site and nearby the office
- Staff purchasing options for all products
- Social outings
- Tight knit team offering a supportive work environment
**About you**:
- No debt experience needed as you’ll be trained
- Call centre experience
- Proven negotiation skills
- Self-motivated and driven to smash monthly targets
To work for this preferred retailer in their head office, **Reference number 134767
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