Personal Insurance Consultant

4 weeks ago


Auckland City, New Zealand IAG New Zealand Full time

**The Company**:
As the largest general insurance group in Australia and New Zealand, we are built by New Zealand's most trusted brands, and partner alongside leading banks ASB, Westpac and BNZ.

**The Role**

As a Personal Insurance Consultant, you will provide an exceptional customer experience and maximise sales and retention opportunities by identifying our Bank customer needs in relation to Home, Contents and Vehicle insurance.

Commencing 19th May 2023, with full comprehensive training delivered in a virtual classroom as well as onsite across a 7-week period. Training hours are Mon - Friday 8:30am - 5pm.

After training completed - Your roster will be locked in over a two-week period with one weekend being completely free The other weekend you will work a Saturday or Sunday and get one day off during the week. Your 37.5 working hours per week are across Monday to Sunday (anywhere between 8am to 8pm in the weekdays, 8:30am to 5:30pm on Weekend.

**Key responsibilities**:

- Taking inbound calls from our Bank customers to proactively identify needs and value-add opportunities
- Providing excellent customer service experiences; providing effective query resolution and appropriate solutions
- Coordinating with the Underwriting team to identify best solutions for customers’ personal needs
- Developing and maintaining insurance product and systems technical knowledge; including any risk and compliance requirements

**Skills & Experience**:

- Experience in call centre - Highly desirable but not essential
- Customer service - Retail or Hospitality.
- Effective communication skills
- Exceptional attention to detail and accuracy
- Ability to work collaboratively within a team environment as well as unsupervised.
- Ability to multitask.
- Tech savvy and confident in using multiple screens, systems, and platforms.

**Benefits**:

- $500 health and wellness benefit each year after the first 12 months
- Up to 50% Insurance discounts, partnering retailer discounts
- All computer equipment provided by IAG
- Comprehensive training, coaching and mentoring provided
- Career pathways development opportunities
- Inclusive and supportive work environment

**Ready for anything? Let's Talk**

You will need unlimited Broadband and be within one hour's drive from our locations in Auckland Albany, Sylvia Park and, Hamilton and Christchurch



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