Key Account Leader, Nz

3 weeks ago

Auckland City, New Zealand Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

**Key Account Leader - NZ**

**Company Overview**: Lilly is a global healthcare leader that unites caring with discovery to make life better for people around the world. We are committed to bringing life-changing medicines to those who need them, improving the understanding and management of disease, and giving back to communities through philanthropy and volunteerism. Our work is guided by our core values of integrity, excellence, and respect for people.

The Key Account Leader in New Zealand will be responsible for the overall leadership and management of the Key Account Managers in New Zealand.

The Key Account Leader will lead, coach, and develop the KAMs in the implementation of Lilly marketing, sales, and key account strategies to deliver outstanding customer service to our Healthcare Professional customers (HCPs), help them appropriately understand Lilly products and ultimately achieve sales and business objectives within required processes, procedures, and regulations. The Key Account Leader will also be accountable for establishing and maintaining key customer and key account relationships across the region.

**Overall Job Purpose**:

- Lead and manage the access of Lilly medications in priority accounts. Foster relationships with key stakeholders across District Health Boards in New Zealand to facilitate patient access and collaborate internally across business units to create and implement a comprehensive regional business plan.
- This role offers the opportunity to work in a dynamic multi-channel environment with numerous chances for success and career advancement within the company. You will be encouraged to take ownership of your professional growth, with support provided to develop your skills and talents to advance your experience and career trajectory.

**Key Responsibilities**:

- ** Lead and Coach Your Team**:Cultivate a “winning culture” that is customer-focused, accountable and inspires team performance. Coach and develop the team to deliver high standards of service, product knowledge, key account management, business analysis, teamwork, and delivery of business results.
- ** Identify, Develop & Retain Top Sales Talent**:Identify, develop, and retain Key Account Managers who perform effectively as members of the NZ Team.
- ** Develop High Performing/High Integrity Team culture**:Develop team with a focus on performance and a reputation for high integrity, always maintaining compliance with internal and external compliance standards and principles.
- ** Sustain a Diverse, Equitable and Inclusive environment**: Ensure employees feel welcomed, valued, respected, and heard.
- ** Ensure Customer-Centricity**:Demonstrate passion to serve customers brilliantly. Be intentional in developing strong key customer and key accounts relationships.
- ** Analyse Prioritize, & Develop Plan**:Use market insights, customer knowledge and other appropriate information to prioritize business opportunities and implement a business plan.
- ** Implement, Evaluate, & Adjust Plan**:Manage the overall business - implement national and territory strategies and tactics, measures results, and adjust as necessary.
- ** Be Results Oriented**: deliver strong launches of new products - meeting Sales and Share of Market expectations.
- Create and implement priority account plans to meet market, brand, and KPI objectives.
- Collaborate with other Key Account Managers and cross-functional teams to enhance patient access.
- Identify and engage key influencers to maximize brand optimization.
- Serve as a primary contact in New Zealand for key Thought Leaders.
- Be the responsible person for the NZ Medicines Wholesaler license.
- Establish and maintain strong partnerships with key customers, acting as the main point of contact for healthcare professionals and stakeholders within priority District Health Board accounts.
- Gain an in-depth understanding of brand strategy, clinical care gaps, and product knowledge gaps to confidently deliver improved patient outcomes.
- Utilize business information, data, and insights to identify opportunities and monitor performance.
- Maintain comprehensive knowledge of key accounts, customers, and patient flow.
- Identify and leverage opportunities to mobilize other functions within accounts to drive additional value.
- Share market intelligence internally.
- Work closely with the MCE team to share insights and enhance digital communication to su

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