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Operations Manager

2 months ago

Hamilton, New Zealand Rentokil Initial Full time

Use your engaging leadership style to lead a large team of service technicians to deliver high-quality service to our growing portfolio of loyal clients, on time and every time.

Rentokil Initial has a great opportunity for an **Operations Manager **to join and lead our **Hygiene** Team in the **Central North Island**. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor and lead a team of service professionals to consistently deliver a high quality of service to our customers.

This is a highly customer-focused role and is ideally suited for someone with the desire and motivation to succeed and grow with the Rentokil Initial business.

You will be based out of our** Hamilton branch**, however, regular travel will be required to the other branches including Rotorua and Tauranga which form part of the CNI Region

**Responsibilities in this role include**:

- Develop and implement an annual regional operational strategic plan to achieve a highly competitive and cost-effective service delivery across the region
- Drive the divisional strategies to ensure the highest standards of customer service are delivered at all times by the regional operations team
- Work within the frameworks and guidelines provided by the Company/Division to maintain "best practice"
- Develop and enhance the capability of the frontline leadership and the operations team to meet service targets.
- Ensure all service staff are trained to identify customer needs and convey the benefits of our service through active face-to-face customer communication
- Support regional sales disciplines and capabilities through the generation of sales leads from existing customers and providing technical and operational assistance
- Monitor and review service productivity rates, seek improvement, and continually improve productivity through quality audits
- Review monthly service results against forecasts to ensure maximum performance is achieved and maintained
- Proactively manage and control workplace injuries and incidents to RI policy and best practice and drive service SHE compliance to agreed targeted levels
- Experience in the management of hygiene services will be highly regarded
- 5 or more years experience in a management role with a services or operations background
- The ability to accommodate regular travel within the region as required
- The drive to lead by example to set a high standard of customer service
- Demonstrable ability to manage route-based business will be an advantage
- Experience in managing remote teams and getting the best out of teams
- Experience in implementing Health and safety resolution and regular reporting to senior teams
- Strong communication and demonstrate sound commercial acumen and experience

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