Ms Service Desk Agent

4 hours ago

Wellington City, New Zealand NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Radford reference:
"Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through out-bound calling. Survey Tip: Employees reported to this position are typically first tier customer support, with a narrow scope of responsibility."**Working at NTT**

We are currently looking for a **Service Desk Agent** to support the business in achieving its strategic objectives.

In this role, you will be the first line of contact for clients that use NTT’s services and you will play an important role in ensuring that a quality professional level of service is maintained and that clients are satisfied.

This is a great opportunity for an individual who has a real passion for technology and is looking for a foundation role to start their IT career with a multinational organization. A strong interest in IT and the desire to learn and develop within the industry will help you succeed in this role.

**What we expect you to do**
- Provide first point of contact for all calls into the service desk
- Log Incidents into a Service Management Database and provide Level 1 Service Desk support
- Diagnosing and resolving or escalating our client's queries
- Diagnosis and implementation of short term fixes and escalation for second level support as required
- Analyse incidents to identify root cause of problems and escalate via the call management system to appropriate resources
- Ensure proper documentation is completed and call-logging system is accurately maintained for all incidents and service requests logged
- Actively monitor the level of open incidents and ensure these are kept up to date
- Continuously look for ways to improve and enhance service delivery for optimum client satisfaction
- Ensure the Service Level Agreement is being met or exceeded by providing excellent customer service
- Provide case status updates to our clients and affected end users
- Maintain a knowledge base recording Problems and Known Error data, resolutions and workarounds
- Learn, advocate and execute NTT’s global processes and procedures
**What will make you a good fit for the role?**
- IT tertiary qualification
- Experience in delivering exceptional customer service
- Excellent problem solving skills
- Good command of the English language and a clear confident telephone voice
- Experience of ITILv3 or ITIL4
- Flexibility with rotating shifts which include late evening and early morning

**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

  • Agent: Ms Service Desk

    2 months ago

    Wellington City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Ms Service Desk

    2 months ago

    Wellington City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Ms Service Desk

    3 days ago

    Wellington, New Zealand Ntt Data Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Agent: Ms Service Desk

    4 hours ago

    Wellington City, New Zealand NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Service Desk Agent Anz

    3 days ago

    Auckland City, New Zealand Teletrac Navman Full time

    Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. Our Service Desk in Rosedale, Auckland is looking for a Service Desk Agent to join their team. Whether you come from a customer service background, or if you have prior...

  • Front Desk Agent

    17 hours ago

    Wellington, New Zealand Accor Hotels Full time

    Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.We combine a multi-venue contemporary art museum, boutique hotel and a chef-driven restaurant to create a unique and welcoming opportunity.Come join our Flock!...

  • Front Desk Agent

    17 hours ago

    Wellington, New Zealand Accor Hotels Full time

    Company DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.We combine a multi-venue contemporary art museum, boutique hotel and a chef-driven restaurant to create a unique and welcoming opportunity.Come join our...

  • Ms Service Desk Engineer

    2 months ago

    Auckland City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** Job...

  • Service Desk Agent Anz

    1 week ago

    Auckland City, New Zealand Teletrac Navman Full time

    Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing...

  • Service Desk Manager

    7 days ago

    Auckland City, New Zealand Goodman Fielder Full time

    Join A leading FMCG Company in a period of Growth - Lead a small team focussed on delivering exceptional customer service - Bring your 2 + Years experience within Service Desk Management role At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put...

  • Remote Travel Agent

    4 hours ago

    Auckland City, New Zealand Agent 24, Inc. Full time

    **Travel is back and we’re looking to grow our team! Corporate Travel and Ticketing agents needed.** Travel Helpline (a NZ company) is a 24x7 after-hours travel service provider looking to add more agents to our Corporate Travel and Ticketing teams. We currently have a remote team of agents located in Auckland, Taupo, Hamilton, Dunedin, Hastings and...

  • Airport Services Agent

    7 months ago

    Auckland City, New Zealand Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Auckland, New Zealand. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Airport Services Agent

    3 months ago

    Auckland City, New Zealand Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Auckland, New Zealand. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Airport Services Agent

    3 hours ago

    Auckland City, New Zealand Qatar Airways Full time

    About the role We are currently recruiting for Airport Services Agent in Auckland. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety...

  • Ms Senior Service Desk Analyst

    1 week ago

    Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ms Senior Service Desk Analyst

    7 days ago

    Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Desk Analyst

    3 days ago

    Auckland City, New Zealand RWA Technology People Full time

    2 months contract with possible extension, Immediate Start - East Tamaki Location - AD, SCCM, Wireless We are looking for Service Desk Analyst to join our client **Technical Skills required**: - Wireless technology - this is just for our Access points and wi-fi connectivity support. - Remote software - SCCM and gotoassist or any other remote tools. -...

  • Service Desk Analyst

    7 days ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** A ANZ wide global name in hospitality, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 3-month contract. This will be supporting their in house restaurants, accommodation and conference centres to ensure there is no drop in service levels provided. Working within a team of 6 Service Desk...

  • Service Desk Analyst Contract

    7 months ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** A large, well respected NZ entity based in the CBD is on the hunt for a captivating Service Desk Manager for an initial 6-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's...

  • Service Desk Analyst

    7 months ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...