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Service Facilitator- Service Review

3 months ago

Auckland CBD, New Zealand Healthcare of New Zealand Full time

Join HealthCare New Zealand, our country's largest home and community support provider. You'll be working for good and making a real difference in the lives of New Zealanders by coordinating the support they receive that empowers them to live as independently as possible in their own home.

**Who we are | Ko wai mātou**

Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well.

**Why Us | He aha ai mātou?**

Be a part of our growing organisation Some of our benefits include:

- Meaningful career doing good by supporting people and their Carers
- Discounted health insurance
- Partnership discounts
- Professional development and training
- Career development opportunities
- Option to recieve free flu vaccine
- Work alongside and learn from industry leaders
- Mentorship programme

**About the role | He kōrero whakamārama mō tēnei tūranga**

This role provides an opportunity for you to put your excellent customer service skills to use. As part of a wider team, you are responsible for contacting new clients and conducting an initial review over the phone. You will also be responsible for booking in any assessments and visits required by a member of the clinical team. This is a fast-paced administrative position involving strong elements of customer service. The position is Monday to Friday working regular business hours, and can be based in our Central Auckland office

**Responsibilities include**:

- Exceeding customer expectations and understanding the needs of the people we support
- Work closely with the clinical team to capture client needs and amend care plans as appropriate
- Providing first-call resolution support for registered nurses
- Accurately entering information into our CMS (we use CareCall) and other systems.

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Proven experience in an administration or office-based customer service role
- A passion for the Health sector and making a difference
- Excellent attention to detail is a must, as well as strong organisational and time management skills
- Resilience and ability to work well under pressure
- Healthcare industry experience would be highly advantageous
- Confidence in using technology/computer literacy
- Exceptional communication and rapport building skills over the phone

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

**Applications close | Te katinga o tēnei whai tūranga: Friday 14th June 2024 at 5pm**

**_ Applicants for this position will have NZ residency or a valid NZ work visa._**

Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki Healthcare NZ.
- Reference #- 27424- Posted on- 28 May 2024- Closes on- 14 Jun 2024 18:00- Location(s)- Auckland CBD office, Auckland branch area- Expertise- Client Services (General), Aged Care, Contact Centre, Service Facilitation, Management, Vocational, Child & Youth Care, Disability Support, Home Support, Rehabilitation, Respite Care, Mental Health & Wellness- Job level(s)- 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience- Work type(s)- Permanent full-time