Surgical Mesh Navigator

Work in close collaboration with patients, the surgeons, the Service, and Te Whatu Ora staff
- Enjoy working as part of a small supportive team

Ko wai mātou | Our Organisation
It's not very often something happens that's big; like, really big. Big to the point that it will touch the lives of every single person in the motu. That's what we're talking about here. The provision of health services in Aotearoa, and how they are delivered, is about to change in a big way.
Te Whatu Ora-Health New Zealand and Te Aka Whai Ora-Māori Health Authority will together shape the delivery of health services in Aotearoa for generations to come and will form the core of a modern and integrated service looking after the needs of all our whānau. Te Whatu Ora is ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system. Join us in this mahi...
Te whiwhinga mahi | The Opportunity
In 2019 the Ministry of Health led a process, codesigned with consumers, to hear directly from those affected by surgical mesh. The resulting report, “Hearing and responding to the stories of survivors of surgical mesh: Ngā kōrero a ngā mōrehu - he urupare”, highlighted the severity of the harm and the impact on the lives of those who experience complications from surgical mesh.
The Surgical Mesh Health Navigator will provide advice and support to the work of the Service. This role will work in close collaboration with patients, the surgeons, the Service, and Te Whatu Ora staff to managing the waiting list from a first specialist appointment through to post operative support for patients. Importantly, the role will ensure patient-centred support for publicly funded patients that have been referred on to the waiting list for surgical mesh procedures.
Mōu | About you
We are looking for an exceptional health navigator with proven communication and facilitation skills, to liaise between patients and whānau, health professionals and other stakeholders in the Service. You are someone with strong emotional intelligence and an ability to work in complex and stressful environments, with a wide range of diverse stakeholders. You will be working as part of a small supportive team with a challenging and meaningful programme of work. 
Ngā pūkenga me ngā wheako | Skills and experience
This role requires and/or would benefit from the following
- Competency with te ao Māori, tikanga, and te reo Māori or a willingness to learn and grow
- Proven ability to communicate and work effectively with a diverse population of patients, whanau, staff, and health professionals
- Previous experience working in health and/or social services
- Proven experience with risk management, knowing what is important to key stakeholders and understanding of the scope of a service

Nau mai, uru mai | Come and join us
Te painga o te mahi tahi me matou | Benefits
This is a truly rewarding role where you will come to work each day making a difference, leading change, and creating capabilities across our health service. Te Whatu Ora supports flexible and hybrid working, offers learning and growth opportunities and gives all staff five weeks of annual leave per year.
Me pēhea te tuku tono | How to apply