Booking and Scheduling Administrator

2 months ago

Canterbury, New Zealand New Zealand Government Full time

Contribute to transforming the future of health as a Booking and Scheduling Administrator within the Female Pelvic Mesh Service
- Part time (0.5FTE), fixed term role based in Canterbury
- Ideal role if you are looking for more hours or to just fit in with your current commitments

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centered health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.
Te whiwhinga mahi | The Opportunity
In 2019 the Ministry of Health led a process, co-designed with consumers, to hear directly from New Zealand men and women affected by surgical mesh. The resulting report, Hearing and responding to the stories of survivors of surgical mesh: Ngā kōrero a ngā mōrehu - he urupare, highlighted the severity of the harm and the impact on the lives of those who experience complications from surgical mesh.
In response to this report and recommendations, a national service that specialises in the treatment and care of women with complications associated with surgical mesh is being established in Tāmaki Makaurau (Auckland) and Waitaha Canterbury districts.
The Booking and Scheduling Administrator will be responsible for ensuring consumers can access the services they require through use of hospital booking and scheduling systems, management of the waiting lists and communication with the Clinical Teams inside and outside the organisation. The role is often a first point of contact for consumers and so has a responsibility to set the tone for creating a warm and welcoming connection to the Service and the team from the outset.
You will be working as part of a small supportive team with a challenging and meaningful programme of work.
Mōu | About you
You will be professional, have a strong health administration background with excellent communication skills, the ability to multi-task and effective organisation skills. Possessing an insight into the lived experience of consumers who have experienced harm, pain and suffering from mesh implantation and removal is important.
Ngā pūkenga me ngā wheako | Skills and experience
- Qualifications NCEA Level 2 (6th form cert/university entrance) - literacy and numeracy (essential), computing/information management (desirable) or relevant work experience
- Previous administration experience (essential) in health setting (desirable)
- Experience working in a complex and challenging environment with demonstrated abilities to understand the consumer journey and communicate with empathy and compassion
- Proven experience at managing sensitive clinical and administrative information, and maintaing strict consumer and Service confidentiality
- Knowledge of medical and surgical terminology and respect for medical systems and processes

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world
Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion
Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.
At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.
Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora
Me pēhea te tuku tono | How to apply

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