Data Centre Operator 24/7

6 hours ago


Hamilton, New Zealand Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
The Nitty Gritty
About the Role
The role is based in a single location Kapua and involves shift work. The 24x7 Data Centre Operator role undertakes operational activity within the Data Centre. Undertaking scheduled and ad hoc tasks set out by the 24x7 Operations Manager along with the on-site Site Lead and Floor Technician. You must maintain a strong customer focus, obsessing over customer deliverables and demanding the highest standards in operational deliverables.
About you
Essential
- Experienced in working with customers.
- Trouble shooting customer issues
- Good understanding of Health and Safety and compliance.
- Able to deal with emergencies and conflict situations calmly and effectively.
- clear and effective Communicator.
- Outstanding organisational and time-management skills.
- Strong customer service focus with the ability to empathise as well as prioritise customer’s needs.
- Adaptable, flexible and willing to embrace change.
- Strong Health and Safety focus to enable a positive safety culture.
- Ability to work well independently or in a team environment.
- Conflict resolution skills

Desirable
- Experience in dealing with power tools and basic build and construction.
- Basic mechanical and electrical experience

**Responsibilities**:
This role is responsible for undertaking operational tasks and acts as on-site support for the Data Centre Operations team who are actively engaged in the daily BAU running of our Data Centres. Some responsibilities include:

- Ensuring all Datacom security objectives are strictly adhered to.
- Undertaking Batch Services
- Providing First Level Support and Troubleshooting to clients
- Completing all operational tasks: o Processing customer access requests in accordance with our Access Policy
- To provide Customer Service to data centre clients o Installation of Data Centre infrastructure including IT and telecommunications equipment, cabling, racks etc.
- Escalate issues to the Site Lead when necessary
- Ensure adherence to (and documentation of) existing and new standards relating to customer change
- Ensure all operational tasks assigned to you are completed and the status updated in Task Scheduler.
- Assist Data Centre Operations in times of load and leave / sickness.
- Major Incident Management
- The care and presentation of our data centres.
- Ensuring any deliverables in the areas of health & safety applicable to the role are met 13. Delivering services that are fully consistent with our standards and processes (including by all your reports if applicable)
- Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working

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