Service Manager

5 months ago

Auckland City, New Zealand New Zealand Ministry of Justice Full time

**Service Manager North - Kaiārahi Family Court Navigators**

**9 Month Fixed Term Contract**

**This role can be based anywhere in the Auckland region
- North Shore, Waitakere, Auckland CBD, Manukau**

**Are you an experienced leader, who wants to make a difference to the lives of our tamariki and whanau?**

**We want we are looking for**:

- Someone who is passionate about whanau and community
- Someone with experience leading an operational team remotely
- Community engagement experience
- Excellent relationship and stakeholder management skills
- Financial management skills

**Te whiwhinga mahi/The Opportunity**

Here at Te Tahu o Te Ture we are searching for an experienced leader of people to come join our Northern Kaiārahi waka as their Service Manager. The Service Manager's primary focus is to coach and support Kaiārahi to increase capability and build a culture of high performance. The role is responsible for overseeing the delivery of services to improve operational quality and consistency across a regional team and as part of a wider National team.

This is an exciting opportunity to lead the Northern regional Kaiārahi team, who are improving family justice outcomes for whānau and where possible, redirecting them away from the family court process. The aim of the Kaiārahi role is to aid improved experiences for parents and whanau involved with Family Justice services. This includes the utilisation and uptake of Family Legal Aid Services, Family Dispute Resolution Services, Parenting Through Separation and with preparation and services in the Family Court.

If you are a leader who wants to make a difference to the lives of our tamariki and whanau, enjoy engaging with communities, have existing networks with iwi and community organisations, and take a collaborative approach, then this role is for you.

This is not your standard 9-5 role, and from time to time you will need to be able to work weekends and outside normal work hours, to meet the needs of our communities but you get the autonomy to drive your own schedule with the support of being part of a national team. Travel across your region will also be required to ensure all Kaiārahi across your region are receiving support.

**He pūkenga tou/Skills and Experience**

We are looking for someone who has experience both leading small teams of people remotely and engaging directly within their community. As a visible role within the community, Kaiārahi will actively engage and collaborate with service providers, community groups, agencies, and local Iwi, to ensure accurate information is being communicated to families and the court where applicable, as well as understanding the availability and suitability of their services and resources.

Kaiārahi will also provide information to help educate community organisations, parents, and whanau, about the Ministry's services and processes and work with participants and the court to facilitate access to justice.

We are looking for a leader who reflects the community we are serving and who can effectively assist Tāhū o te Ture in honouring our commitment to Māori. An understanding of te reo Māori, Māori perspectives, Te Tiriti, mātauranga Māori and best practice engagement with Māori and Pasifika communities is crucial to this role.

If this sounds like you, we would love to hear from you.

**Ko wai mātou/**Who we are**

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

**He aha ngā painga o tēnei mahi mōu**/**Why you will enjoy working here**

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

- 22 days holiday leave
- flexible work hours where possible
- an online professional development portal
- access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

**Utu ā-tau/**Salary**

The appointing salary for this role will be between $97,208 and $135,539 based on skills and experience.

**Tono mai/How to Apply**

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