Travel Agency Manager
2 days ago
New Zealand Journeys (2007) Limited is a professional and highly respected inbound tourism company specialising in providing a wonderful New Zealand touring experience for our clients, mainly from Asia.
- A minimum of 3 years’ experience in both outbound and inbound tourism, specifically in the East Asian markets
- A Bachelor's Degree in Tourism, or equivalent
- Experience as a Tour Leader, leading your groups overseas
- Experience in attending tourism trade shows
- A current drivers Licence
- High level of proficiency in the English Language
- Proficiency with Microsoft Office software including
- Word, Outlook, Excel
- Excellent command of the Chinese Language and a high level of familiarity with Chinese culture
What will be required of you:
- Days required: 5-6 days a week, including weekend.
- Minimum 30 hours (maximum 60 hours) a week.
- Rate and salary: $32 - $38 per hour.
- Location of work: 3C Olive Road, Penrose, Auckland 1061, New Zealand.
- Address travel queries from overseas agents
- Maintain close contact and relationship with our overseas clients
- Coordinate accommodations, flights, transportation for all groups.
- Coordinate with the operations department regarding safety, disaster recovery and evacuation procedures.
- Coordinate with relevant parties to ensure smooth operations for tours and travel coordination with bus captains.
- Monitor safety and security of members within tour groups.
- Provide feedback from tour groups to the operations department.
- Provide feedback to the operations department on vendor selection and performance, and itinerary management.
- Provide information on logistic arrangements.
- Provide information on tour destinations.
- Provide tour briefs to tour groups.
- Respond to emergencies and unexpected situations during tours.
- Respond to complaints.
- Monitor and review agreements between tour agencies and the company.
- Review feedback from tour groups on tour services.
- Plan, organize, direct and control the operation of the whole East Asia department.
- Coordinate and direct the activities of staff, overseeing the day-to-day tasks, as well as the hiring, training and evaluating of staff members.
- Research new products and destinations, often by traveling to them and experiencing first hand the services available.
How to apply:
- Please attach a current CV which includes your references and their contact details, and your right to work in your CV (Eg. if you are a NZ citizen, NZ resident or need a work visa/work visa status)
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