Customer Services Representative

7 months ago

Owen Valley, New Zealand Veolia Environmental Services Full time

**The Opportunity**:
Veolia Australia & New Zealand is the only global company to provide a full range of environmental services in the fields of water, waste management and energy solutions.

With the global expertise gained from serving the environment for more than 150 years, Veolia operates in more than 40 countries around the world, with well over a hundred sites and approximately 4000 employees in Australia & New Zealand.

We are seeking an experienced Customer Services person to join our Customer Services Team. You will be responsible for providing an exceptional customer service experience that meets our clients and visitors needs.

We currently have one 9 months fixed term position.

**What's on offer**:
What we can offer:

- On the job training and career development
- A great team-working environment
- Competitive hourly rate

**What you'll be responsible for**:

- First point of contact for customer enquiries
- Ensuring customer enquiries, (face-to-face, by phone and electronically) are responded to in a timely manner
- Updating the Customer account database and ensuring information systems are kept updated with full and accurate details
- Making sure customer enquiries are professionally and promptly handled, resolving the enquiry at the first point of contact where possible.
- Assist with credit control and billing and other customer service activities as required

**What you'll need to be successful**:

- Minimum 3 years experience in frontline customer services
- Experience working with CRM Systems
- Cash handling experience
- Excellent active listening skills
- Good attention to detail
- Ability to work in a team

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