Infringement Officer

2 months ago

Auckland City, New Zealand New Zealand Government Full time

**Job Title**:Infringement Officer***

**Role type**: Permanent, full time

**Location**: Auckland MPI Centre | Tāmaki Makaurau

**Salary band & range**: $66,331 to $77,226 depending on skills and experience

***

**Kōrero mō te Tūranga - About the Role**

This is a small but mighty team that supports our front line, our Kaitiaki here in Auckland to protect our native environment, Taiao from pests and diseases that could potentially enter through our borders by any method such as vessel or aircraft. Our Infringements team, on average handle up to 12,000 Infringement notices a year and this position is key to supporting our infringement systems and processes to guide offenders and frontline staff through relevant infringement workflows as required.

The team cover infringements across multiple areas such as Border Clearance, Fisheries Compliance & Animal Welfare Compliance. We also issue infringements on behalf of the RNZ (Royal New Zealand) SPCA and NAIT, National Animal Identification and Tracing.

When our front-line officers become aware of a prohibited item or offence being committed, they issue an infringement notice to the offender, the infringement notice that has been issued makes its way to our team and we then follow up for payments. Offenders have the right to request a review or dispute the infringement that has been issued, some cases can be tricky to process. If an offender refuses or forgets to pay, we would work alongside our Prosecution and Compliance Teams to prepare documents for a hearing, or referrals for collection action with the Ministry of Justice. This could also affect their entry next time into the country.

Day to day an infringement officer would:

- handle requests disputing an infringement notice or requesting this to be waived or reviewed
- Issue reminder notices and taking payments
- prepare documents for a hearing or referrals for collection action with the courts and,

**Mōu - About You**

We are looking for a Kaitaki, someone with strong customer service and a business administration background, who will be proud to support our frontline staff with processing infringement notices, with a thirst for learning along the way.

You may even have even been exposed to working in a legal environment or voluntary work that may have opened your eyes to some aspects of law.

To be successful in this role, you will demonstrate:

- Experience dealing with customer service complaints, queries and can dealing with issues in a diplomatic and discreet way.
- An ability to connect and relate to a wide range of people from diverse backgrounds both written and orally.
- Ability to work autonomously and experience in tackling complex situations with high diligence.

**Desired**:
**Mō tō mātou Rōpū - About the Team**

This regionally based team is situated in our main MPI offices close the airports around the country consisting of one Technical Support Officer Legal in Auckland, a Team leader and Infringement Officer in Wellington and an Infringement Officer in Christchurch.

You can read more about what our infringements team do through our website here and how we manager these at MPI.

***

**Mō te Manatū Ahu Matua - About MPI**

Our role includes seizing export opportunities for our food and fibre sector, improving sector productivity, ensuring the food we produce is safe, increasing sustainable resource use, and protecting New Zealand from biological risk.
- _

**Ngā hua o te mahi i te Manatū Ahu Matua - Benefits of working at MPI**
- Annual Wellness payment
- Career development and internal opportunities across the branch and organisation
- Mentoring and coaching programmes

**Ngā Taki Whakahaumaru - Security checks**

**Low level Security Clearance**
- most preferably a New Zealand citizen, who has **resided continuously in New Zealand **for at least the last **five (5) years**, OR
- is a citizen of, **and/or has resided continuously** in one or more of the following countries for the last **five (5) years**: either Australia, Canada, New Zealand, the United Kingdom (UK) or the United States of America (USA); **and** has a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
- click here to find out more about the national security vetting process and access the eligibility self-check tool.
- _

**Kua rite koe mō tēnei mahi whaitake? - Are you ready to make a difference?**

We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whānau and hāpori.

In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.

**Applications close at

  • Infringement Adjudicator

    6 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Parking Officer

    7 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport (AT) keeps Auckland moving! Our aim is to do these things better than ever before and create a world class transport system. To do so, we need the best and brightest to join us. **Te Whiwhinga mahi | The opportunity** Our **Parking Officers** are the face of Auckland Transport. They work to keep our roads safe and clear and provide...

  • Finance Officer

    7 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Execute financial functions: AP, AR, inventory and payment. - Auckland CBD location Near Britomart - Part time-0.8 FTE (32hrs per week) permanent role Ko wai tātou | Who we are The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient...

  • Investigation Officer

    3 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Significant coaching and stakeholder engagement. - Flexible location: Auckland, Wellington, Christchurch or Nelson. **Te Oranga o te Ao Tūroa | Our vision**: Nature is thriving in Aotearoa The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature spaces and species across Aotearoa. Tangata whenua are inextricably linked to...

  • Parking Officer

    4 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Parking Officer

    6 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Data Processor

    4 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Supervisor Central Control Room Parking Compliance

    7 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Parking Officer North Shore

    6 months ago

    North Auckland, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Central Control Room Operator

    6 months ago

    Auckland City, New Zealand Auckland Transport Full time

    **Te Whiwhinga mahi | The opportunity** Behind all the road and public transport networks runs a busy Central Control Room and Support Team based in Central, Auckland. This fast-paced environment is on the go 24/7 and we need enthusiastic, agile and tech savvy Central Control Operators to join our team. As an Operator you will work closely with parking and...

  • Report Anonymiser

    3 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Ko wai tatou | Who we are** The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights. **Mo tenei turanga mahi | About this role** The role of the Report Anonymiser is to...

  • Central Control Room Operator

    6 months ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Central Control Room Operator

    1 week ago

    Auckland City, New Zealand Auckland Transport Full time

    Be part of Auckland's development and make a real impact on your city - Modern waterfront-based office in the heart of the CBD - Develop your career with AT! Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future...

  • Fleet & Purchasing Coordinator

    6 months ago

    Auckland City, New Zealand Bridgestone NZ Ltd Full time

    Fleet Administration - Administering the vehicle fleet for the Company. Liaising between company managers and Lease companies to ensure the efficient operations of the vehicle fleet, alterations of vehicle lease terms. - Ensure replacement vehicles are in accordance with current company vehicle policy and are delivered on time and within budget - Notify BSNZ...

  • Call Centre Specialist

    7 days ago

    Auckland, New Zealand Giltrap Group Full time

    Add expected salary to your profile for insightsWe have an exciting opportunity for a dedicated and enthusiastic Call Centre Specialist to join our team at SIXT! This role is based at our SIXT Head Office, and we have 2 part-time roles available.You will primarily be making reservations, answering customer queries and solving customer issues, as well...

  • Central Control Room Operator

    1 day ago

    Auckland, New Zealand Auckland Transport Full time

    Be part of Auckland's development and make a real impact on your cityModern waterfront-based office in the heart of the CBDDevelop your career with AT!Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and...

  • Central Control Room Operator

    1 day ago

    Auckland, New Zealand Auckland Transport Full time

    Be part of Auckland's development and make a real impact on your cityModern waterfront-based office in the heart of the CBDDevelop your career with AT!Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and...

  • Biosecurity Auditor

    6 months ago

    Auckland City, New Zealand New Zealand Government Full time

    **Job Title**: Biosecurity Auditor **Role type**: Permanent **Location**: Tāmaki Makaurau (Auckland) **Salary Range**: $82,817 to $128,570 depending on skills and experience Kōrero mō te Tūranga - About the Role We are looking for five new Biosecurity Auditors based in our Auckland office who will be dedicated to delivering Border Clearance Services...

  • Lead Patent Counsel

    3 months ago

    Auckland, New Zealand Zuru Inc. Full time

    Join our global innovative business as Lead Patent Counsel, and make a difference at the forefront of a disruptive business while working closely with inventors, engineers, and cross-functional teams to identify and protect our valuable intellectual property assets!ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst...

  • Lead Patent Counsel

    3 months ago

    Auckland, New Zealand Zuru Inc. Full time

    Join our global innovative business as Lead Patent Counsel, and make a difference at the forefront of a disruptive business while working closely with inventors, engineers, and cross-functional teams to identify and protect our valuable intellectual property assets!ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst...