Central Control Room Operator

2 days ago

Auckland, New Zealand Auckland Transport Full time

Be part of Auckland's development and make a real impact on your cityModern waterfront-based office in the heart of the CBDDevelop your career with ATAuckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.
Te Whiwhinga mahi | The opportunity Behind all the road and public transport networks runs a busy Central Control Room and Support Team based in Central, Auckland. This fast-paced environment is on the go 24/7 and we need enthusiastic, agile and tech-savvy Central Control Operators to join our team.
As an Operator, you will work closely with parking and transport officers, monitoring car park systems, dispatching and managing incident responses, and dealing with customer queries while leading and mentoring others who also respond. This role also supports the Compliance Response and Logistics Specialist with auditing and reconciling contractor activities. Attention to detail is crucial in this role as you will be required to write infringements and spot discrepancies. You will also be prioritising incident responses with limited resources.
Na tau rourou | What will you bring? We are looking for a team player with at least 2 years of customer service experience. You will possess excellent written and verbal communication skills and be able to work within a high-pressure environment, demonstrating a proven ability to distribute work activity across multidisciplinary staff.
You will be technically savvy, able to operate Microsoft Applications and CRM systems along with other software that we use.
You will also need to be physically fit, as in the event of a civil emergency response, you will need to lift up to 15kg of equipment to back up sites across Auckland.
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued, and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do: Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:
Investment in your professional development and trainingOpportunity for greater leadership and accountabilityModern CBD (Wynyard Quarter) waterfront-based officePaid parental and partner leaveStudy assistanceHealth and Wellbeing benefitsProfessional membershipsAT Connect groups such as Mana ka Maori, Women@AT, and many moreCome join us in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.
We tiaki all those who use transport in Tamaki Makaurau.

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