Administrator Haematology

7 months ago

Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

**Kia hiwa rā**

Join our amazing Haematology Department and provide quality Administration support to the team. We are a positive and supportive team who believe in supporting our staff with career growth and opportunities.

**Mō te tūnga | About the role**

At Waitaha Canterbury, we are committed to providing exceptional healthcare services to our community. We adhere to Ministry of Health targets and strive for excellence in all aspects of our operations. As an Administrator, you will play a crucial role in ensuring smooth transcription duties and adherence to our high standards of service.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

This position is a permanent part time role working 25 hours per week (negotiable on days and start/finish times)

Key Responsibilities:

- ** Customer Service**:

- Maintain a genuine focus on excellent customer service for patients, clinicians, and other stakeholders.
- Ensure patient confidentiality and privacy are always upheld.
- ** Front of House Duties**:

- Perform front desk duties with excellent customer service skills.
- Update patient demographics in the patient management system promptly.
- Ensure timely arrival, departure, and waitlisting of patients.
- Refer unwell or infirm patients to nursing staff promptly.
- ** Patient Management System and Processes**:

- Standardize processes according to Waitaha Canterbury Elective Services Guidelines.
- Book patients by priority, managing 'greatest need, longest wait,' and meeting Ministry of Health requirements.
- Ensure accurate and timely data entry.
- Communicate booking information clearly and promptly to patients.
- Seek clinical direction as needed, especially regarding re-categorization queries.
- Consider pre-booking requirements, including timing of diagnostic tests.
- ** Clinic Utilization**:

- Make clinic bookings according to the clinic template.
- Maintain high levels of clinic utilization.
- Minimize cancellations by working within the six-week booking horizon.
- Prepare clinics and outcomes according to clinical team and business rules.
- ** Wait List Management**:

- Ensure outpatient and SI PICS wait lists are aligned.
- Filter wait lists according to service requirements and 'greatest need/longest wait.
- Consult with clinical and service management as needed.
- ** Transcription Duties**:

- Complete dictated letters within set timeframes.
- Ensure accuracy and presentation of written work.
- Process and distribute letters and outgoing correspondence promptly.

**Ngā pūkenga me ngā wheako | Skills and experience**

**Essential**:

- Excellent customer service skills with a people-focused approach.
- Strong organizational, time management, and problem-solving skills.
- High level of accuracy and attention to detail.
- Ability to work independently and meet deadlines.
- Effective coordination of various inputs to achieve agreed outputs.
- Team player with intermediate to advanced skills in Microsoft Office suite.
- Excellent keyboard skills (50 - 70 wpm) and written/verbal communication skills.
- Demonstrated perceptiveness and proactive approach in an administrative role.

**Desired Skills**:

- Broad administrative experience in a health-related field.
- Awareness of cultural diversity.
- Knowledge of medical terminology.
- Familiarity with the public hospital system, including patient management systems.

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

**Nau mai, haere mai, tauti mai**

Position description
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