Night Manager

1 month ago

Christchurch, New Zealand AccorHotel Full time

Company Description

Here at Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Description**:
In this role, you will assume responsibility of the hotel overnight. This role is very hands on and involves all aspects of Front Desk operations and ensuring the safety of the hotel overnight. Key responsibilities include welcoming late arrivals, auditing the days' transactions, preparation of daily reports, attending to reservations and handling guest complaints and challenges.

Your duties will include:

- Effectively manage the daily reconciliation of the Hotels trading.
- Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
- Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotels overnight operation.
- Ensure maximum guest satisfaction as well as the safety and security of the property.

Benefits of this role include discounts with major retail companies and preferential treatment, excellent staff rates at Accor hotels worldwide, the ability to gain free qualifications while you work to add to your CV and free staff meals on duty

**Qualifications**:
Requirements for this role include:

- Previous experience as a Night Auditor in a medium to large hotel
- Diploma in Hospitality, Tourism or Management
- Ability to resolve complaints and challenges
- Opera experience is preferred
- Full Drivers License with the ability to drive manual cars
- LCQ qualification and current Managers Certificate
- Flexibility to work weekends and public holidays

Additional Information

At Novotel Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.
We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.

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