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Clinical Administrator Christchurch Hospital

2 months ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

**Mō te tūnga | About the role**
Orthopaedics is a busy service that provides both acute and planned elective orthopaedic surgery to the population of Canterbury and the wider region, based at Christchurch Hospital.

We are seeking a highly motivated and organized Clinical Administrator to join our team. The primary purpose of this role is to ensure that patient booking practices adhere to Health NZ Te Whatu Ora Waitaha Canterbury standards and Ministry of Health targets.

As a Clinical Administrator, you will play a pivotal role in managing the booking processes for outpatient clinic appointments and transcription of clinical notes. You will work closely with the Team Leader, Service Manager, and Clinical Director/Triaging Clinician to ensure patients receive timely treatment within established guidelines.

This position is initially Fixed term until October 2024 with the possibility of it going permanent.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 /Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

Key Responsibilities include:

- Transcription Duties
- Provide excellent customer service to patients, clinicians, and other stakeholders.
- Maintain patient confidentiality and privacy.
- Standardize processes using the SI PICS system and Waitaha Canterbury Elective Services Guidelines.
- Prioritize patient bookings based on need and planned care requirements.
- Outpatient bookings
- Coding and date entry of relevant patient informaiton.

**Ngā pūkenga me ngā wheako | Skills and experience**

**Essential**:

- Excellent customer service skills with a people-focused approach.
- Strong organizational, time management, and problem-solving skills.
- High level of accuracy and attention to detail.
- Ability to meet deadlines and work independently.
- Effective coordination and multitasking abilities.
- Team player with intermediate to advanced Microsoft Office skills.
- Exceptional keyboard skills.
- Excellent written and verbal communication skills.
- Demonstrated perceptiveness and proactive approach in an administrative role.

**Desired**:

- Broad administrative experience in a health-related field.
- Awareness of diverse cultural backgrounds.
- Knowledge of medical terminology.
- Familiarity with the public hospital system, including patient management systems.

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Te Whatu Ora Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health NZ** **Te Whatu Ora**

When you work at the Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Health NZ.

**Nau mai, haere mai, tauti mai

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