Customer Sales

5 days ago


Rotorua, New Zealand TOWER Insurance Full time

**What will you be doing?**

You'll help us progress boldly in figuring out what our customers' insurance needs are, and with your sound professional advice, match them with the right Tower product to protect their most precious possessions.

As the first and often only point of direct interaction with our customers, your friendly, caring, can-do attitude will shine through.

On a typical day, you can expect to take up to 20 calls where you'll be talking to customers about insurance benefits, exclusions, policy options, or following up on existing customer queries. In this role, you'll work within our risk framework to provide the right cover for our customers, every time.

**Setting you up for success**

You will start with 6 weeks of full-time paid training to get you up to speed. Training will be based at our beautiful Rotorua offices, starting on Monday 7 November. Training hours will be Monday - Friday 8.30 am - 4.30 pm.

You will then move onto a rotating roster, working 7.5-hour shifts totaling 37.5 hours a week and on average one weekend day per month. Rosters are set at least 4 weeks in advance to give you certainty in planning your life outside of work.

**What you'll need**

To be successful in this role, you will also be able to demonstrate:

- Experience working in a customer-facing role
- Excellent verbal and written communication skills
- A customer-first mindset with a passion for creating beautifully simple and rewarding experiences for customers
- High attention to detail with excellent time management skills
- Experience working with complex systems with strong computer skills
- Resilience with the natural ability to embrace and adapt to change

You must be available to start on Monday 7th November and have no planned leave within the first 6 weeks of training.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees. Highlights include:

- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional 8 days of leave. So up to 6 weeks off
- Wellness leave instead of sick leave so you can proactively look after our health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful Rotorua
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks
- Retail deals and discounts
- Genuine career pathways and development opportunities both in our contact centres as well as Tower-wide

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.



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