Chief Concierge

1 week ago

Auckland City, New Zealand Park Hyatt Auckland Full time

Summary

**About Park Hyatt Auckland**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the role**:
The Chief Concierge is responsible for effectively monitoring the operations of the Concierge and Bell Departments as well Valet and Parking Operations. The Chief Concierge duties include providing support and guidance to fellow associates to ensure a successful and effective operation. Ensure standards are achieved and procedures maintained. Maximise profitability while achieving a high standard of service and level of guest satisfaction.

Working with the Bell, Concierge and Bell teams and ensure that they conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

**Some of the responsibilities include**:

- Responsible for the day to day leadership and supervision of associates working in the department.
- Assist Front Office Manager and Director of Rooms in driving Medallia results and guest satisfaction scores( KPI’s) in line with Park Hyatt Auckland’s goal setting
- Responsible for coordinating and supervising the work of the Concierge team members, ensuring they are performing their duties in accordance with the standards.
- Deliver exceptional customer service to both and external and internal guests. Handling all customer related queries with professionalism, empathy and understanding.
- Monitor and maintain all concierge log and record sheets including, Courier logbooks, to be collected log, Storage log sheets and check storerooms for any unlabelled or un-accounted luggage.

**Qualifications**:
**Qualifications/skills**
- Previous experience in a managerial/supervisory role within the luxury hospitality sector for a minimum of 3 years
- Ability to work across a flexible roster across 7days a week including weekends and public holidays
- A Full New Zealand Driving Licence is a must and ability to drive manual preferred
- Geographical Knowledge of Auckland is a must including restaurants, attractions, recreational activities, transportation systems etc.
- Maintain good rapport with our guests as well as external business partners to develop and maintain relationships
- High standards of personal presentation and grooming.
- Excellent written and verbal communication.
- Legal working rights in New Zealand

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it’s a career for people who care.

People like you. People like us.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

  • Chief Concierge

    7 days ago

    Auckland, New Zealand Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings.If you're looking for a career with our Inclusive Collection, please click here to view job postings.About the role: The Chief Concierge is responsible for effectively monitoring the operations of the Concierge and Bell Departments as well as Valet and Parking...

  • Chief Concierge

    6 months ago

    Auckland City, New Zealand SO Full time

    Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garden design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore! We are currently look for a Chief Concierge...

  • Chief Concierge

    3 months ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Chief Concierge

    6 months ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** As one of Auckland’s premium 5 star hotel accommodation providers and the most renowned Meetings & Events hotspots, Pullman Auckland hosts 340 rooms, 16 meeting spaces including our Princes Ballroom, catering for up to 1000 delegates, and an international Restaurant & Bar. Reporting to the Front Office Manager, this rare...

  • Hotel Porter

    4 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Work Your Way to Albert Park Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.Why work for Accor?By joining Accor, every chapter of your story is...

  • Hotel Porter

    4 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Work Your Way to Albert Park Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.Why work for Accor?By joining Accor, every chapter of your story is...

  • Hotel Porter

    3 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Work Your Way to Albert ParkSituated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.Why work for Accor?By joining Accor, every chapter of your story is...

  • Front Desk

    3 weeks ago

    Auckland, New Zealand Park Hyatt Full time

    Front Office & Guest Services (Hospitality & Tourism) Add expected salary to your profile for insights Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with...

  • Operations Coordinator

    4 weeks ago

    Auckland, New Zealand Live Nation Full time

    Reporting to the Technical Manager, the Operations Coordinator will provide guidance and leadership in the areas of Back of House management and client interaction, load in and load out schedules and staffing, overall technical information for the venue, and setup of all venue services.The Operations Coordinator is a vital part of the Spark Arena team that...

  • Operations Coordinator

    4 weeks ago

    Auckland, New Zealand Live Nation Full time

    Reporting to the Technical Manager, the Operations Coordinator will provide guidance and leadership in the areas of Back of House management and client interaction, load in and load out schedules and staffing, overall technical information for the venue, and setup of all venue services.The Operations Coordinator is a vital part of the Spark Arena team that...

  • Senior Rf Test Engineer Long Beach, California, United States

    4 weeks ago

    Auckland, New Zealand Rocket Lab Usa Full time

    Rocket Lab is a global leader in launch and space systems.The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.Our Electron rocket has provided...

  • Senior Rf Test Engineer Long Beach, California, United States

    4 weeks ago

    Auckland, New Zealand Rocket Lab Usa Full time

    Rocket Lab is a global leader in launch and space systems.The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.Our Electron rocket has provided...