Change Administrator

4 days ago

Wellington City, New Zealand NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Plans, performs, and implements process improvement initiatives (such as Lean or Six Sigma).

Diagrams and evaluates existing processes.

Organizes leads and facilitates cross-functional project teams.

Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

Collects data to identify the root cause of problems.

Measures performance against process requirements.

Aligns improvement to performance shortfalls.

Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

May deliver presentations and training courses including measurement, analysis, improvement, and control.

Surveys and analyzes best practices for techniques and processes.

Communicates team progress. Performs cost and benefit analyses.

**Working at NTT**

Change Control Analysts help to ensure the continuous availability of IT services by assisting with the coordination and governing requests for less complex changes. They ensure that all changes introduced in the live production environments of clients happen in a controlled and coordinated manner, ensuring mínimal disruption of services. They follow standardized methods and procedures for efficient handling of all changes.

**Key Roles and Responsibilities**:

- Implements the change control strategy, processes, policies, and methods and applies and executes these accordingly.
- Applies principles and disciplines as prescribed by ITIL to the process.
- Takes control of the complete change management lifecycle for simple changes and manages this process to successful execution.
- Receives and processes requests for changes (RFC) on a regular basis and ensures that these are classified and prioritized based on importance, impact, and complexity.
- Assessed the risk and technical impact associated with the change and ensure that the correct technical team resolves or deals with the matter.
- Plans, coordinates, and prioritizes changes based on relatedness and priority and uses schedules to track, manage and report on the fulfillment of change requests.
- Participates in review boards as required to review the success of changes implemented and to conduct an analysis of the process.
- Reports on metrics that relate to the reporting of the volume of changes, types of changes, and no failures of changes.

**Knowledge, Skills, and Attributes**:

- Analytical and reasoning skills
- Ability to learn to interpret processes and policies
- Ability to present information
- Ability to establish rapport and maintain effective working relationships with internal and external stakeholders
- Proactive in approach and good attention to detail
- Achievement driven, and delivery focused while maintaining the required quality
- Display client service orientation

**Academic Qualifications and Certifications**:

- Degree in a Computer Science or Information Technology field, or equivalent work experience with a concentration and firm understanding of business practices
- ITIL certification

**Required Experience**:

- Demonstrated experience in change control and/or release management role in an IT services environment
- Demonstrated experience working with internal and external stakeholders
- Demonstrated experience analyzing processes and recommending improvements

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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